Technical Customer Success Manager, EliseAI
$137.5-162.5k
OTE
$115-140k
BASE
+ Equity + Commission
More information about location
4-5 days a week in office
AI leasing agent & assistant
Open for applications
AI leasing agent & assistant
101-200 employees
Open for applications
$137.5-162.5k
OTE
$115-140k
BASE
+ Equity + Commission
More information about location
4-5 days a week in office
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 4+ years of technical B2B client-facing experience with a SaaS product
- Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
- Ability to read and understand technical documentation and analyze data sets
- Currently manage a book of business of at least $2.5M ARR
- Must thrive in working in a fast-paced environment
- Ability to prioritize effectively and get things done
- Willing to work in person at NYC headquarters 4-5 days a week
What the job involves
- EliseAI is looking for a Senior Technical Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite
- The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams
- You’ll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI’s products
- A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI’s customers
- Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together
- Understand our customer’s business needs and goals, effectively community the AI’s value ensuring successful adoption and utilization of our products
- Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly
- Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
- Drive adoption of new products and features and assist with the launch
- Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
- Strategize with our sales team to build, own, and execute client success and engagement plans
- Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance
- Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn
- Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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