Technical Support Engineer, BusRight
School bus management platform
Be an early applicant
School bus management platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To modernize the nation's largest mass transit system, school buses.
Role
Who you are
- 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role
- Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently
- Experience debugging software and investigating production system behavior
- Experience working with APIs, logs, backend systems, integrations, and structured data
- Comfortable building internal tools and scripts to solve problems that do not have an existing solution
- Comfortable maintaining code and tooling after the initial solution is built
- Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
- Strong analytical skills and the ability to break ambiguous problems into smaller technical questions
- Strong communication skills and the ability to explain technical findings clearly
- A strong sense of ownership and willingness to drive problems through resolution
- Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process
- Experience with or strong interest in using AI as part of everyday engineering work
What the job involves
- This is a hands on technical engineering role focused on investigating real world system behavior and building solutions
- You will work across our application, APIs, logs, data integrations, GPS systems, hardware, and codebase to understand how things work and why they sometimes do not
- A meaningful part of the role involves writing, improving, and maintaining TypeScript and JavaScript scripts and internal tools
- These may help investigate production behavior, analyze customer data, automate operational workflows, validate integrations, or provide functionality that does not yet exist in the product
- You will also own complex customer reported issues from investigation through resolution, working directly with Engineering, Product, Customer Success, and customers when needed
- Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware
- Read and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes
- Write new TypeScript and JavaScript scripts to solve technical and operational problems
- Maintain and improve existing internal scripts and tools as requirements and systems evolve
- Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows
- Work with APIs and large datasets to investigate issues and build solutions
- Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps
- Troubleshoot Student Information System integrations and data synchronization issues
- Investigate GPS, tablet, connectivity, and other deployed hardware behavior
- Identify repetitive work and replace it with automation, tooling, or better internal systems
- Use AI assisted workflows to accelerate coding, debugging, investigation, and technical problem solving
- Own complex customer reported issues through resolution and ensure technical problems do not get lost between teams
- You will work on problems that span software, data, integrations, GPS, hardware, and real world transportation operations
- One day you might trace an issue through logs and APIs. Another day you might write a TypeScript script to analyze thousands of records, build an internal tool to automate a workflow, or investigate behavior across the application and deployed hardware
- You will work directly with engineers, have access to the systems and data needed to investigate problems deeply, and build solutions when existing product functionality is not enough
- You will not just identify problems. You will understand them, solve them, and build tools that make the next problem easier to solve
Our take
In the US, there is a growing student transportation crisis due to school bus driver shortages, intricate route planning, and increasing demands from parents and caregivers for better communication and safety. With an estimated 480,000 buses carrying over 26M students daily, and an annual expenditure of nearly $30 billion, the challenges facing the sector are substantial.
To tackle these issues, BusRight leverages proprietary technology including routing software, real-time GPS, dynamic driver navigation, and a bus-tracking app for parents. The platform simplifies route management for school administrators and drivers while offering parents peace of mind regarding the whereabouts of their children.
BusRight saw a revenue increase of over 700% in 2022, as well as minimal customer churn, reflecting the growing demand for its services. Funding awarded in 2026 allowed it to launch new products and services, whilst further developing its platform with the first-ever 24-hour AI-Powered student transportation agent and local mapping intelligence systems. It's offering not only streamlines school transportation but also fosters a sense of confidence among caregivers. This allows school administrators to focus on education rather than transportation logistics, making it a strong option in the space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2026
$30m
EARLY VC
May 2023
$10.6m
EARLY VC
Total funding: $43.2m
Company benefits
- Learning + WFH budget: $500 annual personal learning and work-from-home budget
- Compassionate Leave: 15 days of compassionate leave - care for an ill family member or loved ones lost
- Personal Credit Card: Your BusRight credit card can be used for customer visits, conference travel, and more
- Health Insurance: Comprehensive benefits package which includes medical, dental, vision, life, disability, and more
- PTO: Mandatory 10 days paid time off for you to celebrate birthdays, travel, relax, and reenergize
- Flexible Hours: To support your optimal work-life balance
- Remote First: Design your own work environment: coffee shop, co-working space, and more
Company HQ
Upper West Side, New York, NY
Leadership
Keith Corso
(Co-Founder & CEO)Prior to BusRight they worked as an Investment Manager at IDEA. They also served as a Corporate Manager at Operation Space and as a Venture Director/Scout for Origin and MassMutual Ventures.
Chris Fischer
(Co-Founder & Advisor)Graduated from the University of Pennsylvania with a B.E. in Computer Science. Previously a Software Engineering Intern at NVIDIA, Google, and Robinhood.
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