Customer Success Intern, Symphony
Compensation: $30/hour
Connecting financial markets workflows
Be an early applicant
Connecting financial markets workflows
501-1000 employees
Be an early applicant
Compensation: $30/hour
501-1000 employees
Company mission
To offer a compliant and secure platform for financial professionals to collaborate and innovate together.
Role
Who you are
- Enrolled in a degree program related to Business, Marketing, Communication, or a related field
- Strong communication skills, both written and verbal
- Empathetic and customer-oriented mindset, with a passion for helping others succeed
- Excellent organizational skills and attention to detail
- Proficiency in G-Suite, Microsoft Office or similar software
- Previous customer service or related experience is a plus
- Ability to work collaboratively in a team environment
What the job involves
- As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction
- Position Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base
- Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
- Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively
- Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns
- Gather customer feedback and insights, helping to identify areas for improvement in our products/services
- Contribute to the creation and updating of Customer Success materials
- Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!
Our take
Symphony offers an end-to-end encrypted platform that helps to combat fraud and data leakage. It safeguards both external and internal business transactions, helping to build trust between organizations.
Symphony originally operated a service akin to Zoom, with the capacity to support data-sharing and multi-person meetings. It then expanded into workflow solutions, enabling teams to easily and securely communicate and share financial content.
As more companies and individuals turn to digital financing, this product is timely. And, by making the focus of its software its security features, the company hopes to appeal to other markets that require highly secure communication options, such as legal and medical.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2020
$50m
SERIES E
Jun 2019
$165m
SERIES E
Total funding: $511m
Company benefits
- Bonus plan
- Regional specific benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
Company HQ
Midtown East, New York, NY
Leadership
David Gurle
(Founder & Board Member)Former CEO of the company, and serial entrepreneur - founding businesses such as Perzo, Quest Partners and hivenet.
Salary benchmarks
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