Customer Success Manager, PermitFlow
$80-120k
+ Equity
Construction permit application and management platform
Open for applications
Construction permit application and management platform
21-100 employees
Open for applications
$80-120k
+ Equity
21-100 employees
Company mission
To streamline and simplify construction permitting in the United States.
Role
Who you are
- B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented
- Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success
- Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy
- Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations
- The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities
- 2-3 years of experience within the early stage tech startup space
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Willing to dive in head first in the face of challenges and ambiguity
- Experience in the construction industry (and ideally permitting) is a strong plus!
What the job involves
- As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes
- Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, renewal and expansion for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively build and project-manage intervention plans for at-risk customers
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
Application process
- 20 minute initial assessment
- 20 minute interview with recruiter
- 30 minute hiring manager interview
- 30 minute role playing interview with hiring manager
- 30 minute interview with our CEO
- Reference check
- Offer!
Our take
Aiming to create value in the construction market currently worth over $1.5 trillion, San Francisco-based PermitFlow is a construction permit application and management platform for builders and owners.
For too long, builders have been shuffling through the unique processes of municipalities, whereas now PermitFlow offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.
In partnership with TraceAir, PermitFlow is set to transform construction project management by combining advanced technologies. This collaboration aims to enhance efficiency and reliability, creating a more streamlined process that benefits builders and stakeholders across the nation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2024
$31m
SERIES A
May 2023
$5.5m
SEED
Total funding: $36.5m
Company benefits
- Equity packages
- 100% Paid health, dental & vision coverage
- Company issued laptop
- Home office & equipment stipend
- Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
Company HQ
Milpitas, CA
Leadership
Francis Thumpasery
(CEO)Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.
Salary benchmarks
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