Member Services Associate, Habyt
Flexible co-living spaces
Job no longer available
Flexible co-living spaces
101-200 employees
Job no longer available
101-200 employees
Company mission
To provide access to housing anywhere, for everyone.
Role
Who you are
- A valid degree or certifications in a relevant field (e.g., Customer Service, Hospitality, Communication, Business Administration, or related disciplines) is required
- 1-2 years of experience in a fast-paced, challenging customer service or support role, preferably in real estate, hospitality, or a related industry
- Full-working proficiency in English is required. German, Portuguese, Italian, or Spanish is a plus
- Strong international background through work and study abroad
- Excellent written and verbal communication skills
- Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment
- Customer-focused mindset and a genuine passion for delivering exceptional member experiences
- Ability to navigate and embrace technology, including customer relationship management (CRM) systems, ticketing platforms, and communication tools
- Strong organizational skills and the ability to handle multiple tasks simultaneously across different communication channels, including tickets, chats, and phone calls, while maintaining a high level of service
- Demonstrated ability to meet and exceed KPIs, ensuring task prioritisation and consistent and high-quality support delivery
- Self-accountable and able to work independently without well-worn paths or established protocols
- Passion for real estate, shared living, and alignment with the Habyt mission
What the job involves
- We are on a steep growth curve and are looking for Interns to help out our Member Support team
- In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally
- Act as a primary point of contact for Habyt users, guiding them through their journey with us, including, but not limited to, move-ins and move-outs, payments, general requests
- Provide timely, professional and effective responses to incoming support requests via various channels (tickets, chats, and calls)
- Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members’ tenancy for a smooth co-living experience
- Support collection activities to ensure timely collection of receivables
- Prioritize and skillfully manage support tickets, chats, and calls to ensure a consistently high level of service and an updated pipeline
- Triage tickets effectively, ensuring the correct departments can help with resolutions
- Maintain professionalism and adhere to company etiquette when interacting with customers, ensuring that all communications reflect the values and standards of Habyt
- Consistently meet or exceed KPIs, ensuring high levels of service quality and performance
- Utilize a hands-on approach to address challenges and streamline procedures
- Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience
- Collect, report and use member feedback to generate ideas and improve our services and living experience
- Contribute to creating and updating FAQs, knowledge bases, and customer support resources to improve service efficiency
Application process
- If interested, please send us your most updated CV in English
Our take
Habyt was born to make renting simple and stress-free. What started in Berlin as a subscription for hassle-free co-living has expanded into a global network of over 30,000 units that are perfect for nomads, international movers and locals craving a bit of flexibility.
Through partnerships and acquisitions, Habyt has grown into one of the world's biggest co-living brands. It has an established presence in Europe and pursued expansion into Korea with operations in Korea, Hong Kong and Singapore. Although it has now sold its Asia Pacific operations to Mitsubishi Estate.
This sale is part of a shift by Habyt to concentrate on its core flexible stay and living product and the European market, where it continues to expand its platform and footprint. The company is well-funded and cruising towards even more success, and intends to remain commercially involved with operations under Mitsubishi Estate’s ownership.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$44.4m
LATE VC
Oct 2023
$42m
SERIES C
Total funding: $119.2m
Company benefits
- Welcome package: Start your journey with us fully equipped—Habyt swag a global living community powered by trust and respect
- Team events: Connect and have fun with your colleagues at our regular, lively company events
- Hybrid work model: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and the office
- Fellowship program: Work from any Habyt location and get to know the team in other countries
- Career growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further
- Health and wellness: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club
- Employee discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes
Company HQ
Government District, Berlin, Germany
Leadership
Luca Bovone
(Founder & CEO)Worked in Venture Development for Nova Founders Capital before taking up a key role at Dropbox in their European Expansion.
Salary benchmarks
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