Member Services Associate, Habyt
Co-living platform
Open for applications
Co-living platform
101-200 employees
Open for applications
101-200 employees
Company mission
To provide the best housing experience, anywhere.
Role
Who you are
- A valid degree or certifications in a relevant field (e.g., Customer Service, Hospitality, Communication, Business Administration, or related disciplines) is required
- 1-2 years of experience in a fast-paced, challenging customer service or support role, preferably in real estate, hospitality, or a related industry
- Full-working proficiency in English is required. German, Portuguese, Italian, or Spanish is a plus
- Strong international background through work and study abroad
- Excellent written and verbal communication skills
- Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment
- Customer-focused mindset and a genuine passion for delivering exceptional member experiences
- Ability to navigate and embrace technology, including customer relationship management (CRM) systems, ticketing platforms, and communication tools
- Strong organizational skills and the ability to handle multiple tasks simultaneously across different communication channels, including tickets, chats, and phone calls, while maintaining a high level of service
- Demonstrated ability to meet and exceed KPIs, ensuring task prioritisation and consistent and high-quality support delivery
- Self-accountable and able to work independently without well-worn paths or established protocols
- Passion for real estate, shared living, and alignment with the Habyt mission
What the job involves
- We are on a steep growth curve and are looking for Interns to help out our Member Support team
- In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally
- Act as a primary point of contact for Habyt users, guiding them through their journey with us, including, but not limited to, move-ins and move-outs, payments, general requests
- Provide timely, professional and effective responses to incoming support requests via various channels (tickets, chats, and calls)
- Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members’ tenancy for a smooth co-living experience
- Support collection activities to ensure timely collection of receivables
- Prioritize and skillfully manage support tickets, chats, and calls to ensure a consistently high level of service and an updated pipeline
- Triage tickets effectively, ensuring the correct departments can help with resolutions
- Maintain professionalism and adhere to company etiquette when interacting with customers, ensuring that all communications reflect the values and standards of Habyt
- Consistently meet or exceed KPIs, ensuring high levels of service quality and performance
- Utilize a hands-on approach to address challenges and streamline procedures
- Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience
- Collect, report and use member feedback to generate ideas and improve our services and living experience
- Contribute to creating and updating FAQs, knowledge bases, and customer support resources to improve service efficiency
Application process
- If interested, please send us your most updated CV in English
Our take
Habyt was born out of the complicated and frustrating experience of finding somewhere to rent. With Habyt, users pay a subscription (rent) and have access hassle-free co-living spaces across Europe.
As the leading co-living company in Europe, Habyt is now able to provide an unparalleled experience for digital nomads who might live in Berlin for 6 months, then in Madrid for 3 months, and so on. The company has grown rapidly through both organic and inorganic growth and is looking to continue with that strategy, particularly expanding into France, Italy and the U.K.
While the company has earned an army of advocates amongst young tech professionals, it remains to be seen whether Habyt will attract users from beyond that group to truly upend the global renting market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$44.4m
LATE VC
Oct 2023
$42m
SERIES C
Total funding: $117.9m
Company benefits
- Work flexibly from home or Habyt locations
Company HQ
Mitte, Berlin, Germany
Leadership
Luca Bovone
(CEO)Worked in Venture Development for Nova Founders Capital before taking up a key role at Dropbox in their European Expansion.
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