Senior Director of Product Operations, Tebra
$170-195k
Expert level
Remote from US
Digital healthcare tool provider
Open for applications
Digital healthcare tool provider
1001+ employees
HealthcareB2BSaaSData AnalysisMedTech
Open for applications
$170-195k
Expert level
Remote from US
1001+ employees
HealthcareB2BSaaSData AnalysisMedTech
Company mission
To unlock better healthcare for every patient by getting your independent practice the right technology and support to thrive.
Role
Who you are
- An ideal candidate for this role is an energetic leader who is excited about the opportunity of leading product operations as a well oiled machine, has demonstrated success in executing the day to day operations, planning, and GTM activities in partnership with others, and communicates effectively with a variety of stakeholders
- We’re looking for a hands-on leader to engage with product development leadership and drive improvements around our product development execution, operations, and how we communicate and interact with cross-functional partners
- Minimum of 10+ years of operational execution experience including ability to manage
- Product Operation or Product Management experience preferred, ideally in the SaaS industry - experience with products targeted at both enterprise and SMB spaces will be beneficial. Healthcare technology experience is not required but ability to quickly learn a new industry will be critical
- Should be able to bring in best in class product or project management practices and build strong operational rigor within the product organization
- Strong leadership presence and relationship building to work with senior executives and internal stakeholders and partners. Comfortable in business and technical discussions
- Excellent communication skills - written and verbal - strong and creative skillset when pulling together an effective, compelling, and captivating presentations connecting execution to business value and customer impact
- Proven experience and expertise using data to drive actionable insights and better organizational and/or product performance
- Proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and ambiguity. Demonstrated success in influencing a variety of stakeholders, building strong cross-functional relationships, and building operational processes and cadence
- Collaborative partner that takes initiative, is a solid key decision maker, but is flexible in solution creation
- Process improvement oriented, naturally organized, and comfortable with constant learning and iteration
- A flexible and creative thinker with the ability to generate out-of-the-box solutions, move through ambiguity, and adapt quickly as business needs change
What the job involves
- This is an opportunity to have a direct impact on transforming how practices operate while also improving the patient experience
- It is a unique time to join post-merger as two companies and product platforms are coming together to have a complete operating system for a successful practice
- Come join a product organization that thrives on new ideas and fosters an environment of innovation as we advance the Tebra mission
- We’re looking for a strategic Product Operations leader to own and lead the strategy, vision and execution of Tebra’s product operations and someone who is passionate about improving healthcare
- This role works daily with our Product, Marketing, Engineering, CS and other leaders to align the team against product and company goals
- The Director of Product Operations enables the product organization to be more effective in achieving the best customer and business outcomes
- This leader is a key cross functional member of the Product Leadership team, leading the portfolio planning and management process, tooling and documentation to establish a single source of truth, GTM readiness of complex cross-team initiatives, data-enablement across the product portfolio to make better customer-oriented decisions, and portfolio visibility and engagement with key stakeholders
- This role requires working with senior-level decision-makers across the company to collaborate on strategic, cross-functional initiatives that support the development and execution of Tebra’s Product strategy, gaining insight into the strategic and operational issues which are forefront in the minds of stakeholders in each function
- Program Operations:
- Create processes, roadmaps, schedules, charts, and other visualizations using key data insights to help the team collaborate and stay aligned. Find opportunities for improvement & collaboration; develop solutions; and drive results through operational excellence
- Program management of big/strategic initiatives; meetings cadence, standardize communications, streamline product launch plan
- Drive, coordinate, and streamline product team processes including developing best practices, driving standardization and lead the operating rhythm and cadence
- Initiate and drive internal initiatives/results that up-level the Product Operations organization’s processes, technology, and ability to deliver a best-in-class customer experience
- Organize and structure Product Planning Process - coordinate and drive Quarterly and Annual Planning Process, define content and templates and set expectations on roles/responsibilities of those involved and evolve the output and how we communicate throughout the company
- Product Insights and Analytics:
- Drive telemetry, feature usage/adoption metrics and partner with leaders and product managers to make the right data easily available, integrate into product team processes, and make better informed decisions
- Responsible for enabling the product teams with voice of the customer from different feedback loops (e.g., product usage analytics segmented by user personas and customer profiles, insights from sales and customer success etc.) -- including creating self-service tools, driving consistency of data across lines of business across the portfolio, defining value triggers, and generally raising the data IQ of the product organization
- Product Portfolio Management
- Strategically oversees all of the products in a business’s portfolio and ensures alignment with the organization’s overall strategy
- Identify and build a structure for analyzing product portfolios to effectively identify and surface risks and opportunities across the product catalog showcasing prioritization decisions, optimizing resource allocation across the portfolio and balancing the product mix among strategic buckets
- Evaluates all products in terms of how they perform relative to each other, identify gaps in the portfolio for new markets or improved business results
- Strategic Support:
- Pre-work for board meetings and Quarterly Business Reviews
- Support the CPTO in the preparation of executive product reviews
- Various strategic projects as the business need dictates
- Own Portfolio processes & tooling:
- This includes portfolio-level planning and tracking, as well as product management and agile development process and tooling optimization, integration, and governance
- Coordinate vendor/tools evaluation for the product organization and collaborate within the product team to understand their needs and roll out a solution
- Provide visibility & consistent communication to all stakeholders:
- Both executive & frontline - around timelines & key roadmap deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. This includes the GTM Readiness process, as well as broad communication such as Town Halls and company newsletters
- Partner with the leadership team to define, prepare and communicate organizational plans, including quarterly, annual and 3-year strategy, staffing, and development plans
Our take
The digital age has demanded that healthcare providers offer services that are more modern but human. Tebra – a marriage of Kareo and PatientPop – offers cloud-based clinical and practice management software for independent healthcare practices that strive to achieve this goal.
Tebra already serves more than 100,000 providers in the United States, providing care to a total of nearly 100 million patients. Its genesis, a company merger between clinical and financial software and a leader in practice growth technology, has led to an all-in-one platform that is the first of its kind to serve a complete operating system for practices. Whilst competition among similar infrastructure grows, it remains a huge market in which both patients and practitioners are clamouring for solutions, allowing space for new and existing companies to build.
Tebra was recognized with a '2023 Best Place to Work' award by Built In and the future of the company seems rooted in observing and acting. Recent funding, bringing its valuation to over $1 billion, will go towards expanding solutions that respond to modern demands, such as building an online network that connects patients to the right providers; the healthcare equivalent to social media.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2022
$72m
EARLY VC
Nov 2021
$65m
SERIES A
Total funding: $137m
Company benefits
- Compensation: Employee referral program; stock options.
- Hybrid working model: Equipment stripend when hired; monthly work-from-home subsidy; indoor-outdoor workspaces.
- Time off: Flexible, paid time off; 10 paid holidays; employee recharge days.
- Physical well-being: Financial health tools; gym pass; fun express; annual fitness challenge; Obé Fitness
- Competitive medical, dental, and vision insurance
- 401k
- Employer-funded HSA
- Life and disability insurance
- Employee assistance program
- Accident insurance, critical illness insurance, legal & identity theft protection, pet discount program
- Learning: Mentorship program; professional development training; employee resource groups; dedicated DE&I; special events and speakers; LinkedIn learning lifeworks
- Team building: Community volunteer events; sponsored team events and sports; Recognition Program
Company HQ
Corona Del Mar, Newport Beach, CA
Leadership
Dan Rodrigues
(Co-Founder & CEO)Previously co-founded Scout and Kareo, serving as CEO for both. Experience as a Software Engineer for RealNetworks and a Managing Partner for Skematix.
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