Customer Experience Manager, Cloudflare
Dutch or Swedish Speaking
€50-69k
Salary applicable to Portugal based applicants. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan and equity
Web performance and security platform
Posted today
Web performance and security platform
1001+ employees
Posted today
€50-69k
Salary applicable to Portugal based applicants. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan and equity
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- Fluency in English and Dutch or Swedish (written and spoken)
- Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
- 2+ years of industry experience, with experience in cloud security and/or performance industries preferred
- Bachelor's degree and/or other professional qualifications
- Direct experience in commercial sales, negotiation, and deal closure
- Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus
- Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals
- Expertise in SaaS retention and sales process and excellent knowledge of value driven sales
- Excellent problem solving skills with the ability to creatively achieve resolutions
What the job involves
- About the Department:
- Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences
- The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community
- What You’ll Do:
- The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals
- Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn
- You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and contribute to critical engagements like Executive Business Reviews
- In addition, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency
- Customer Lifecycle & Success:
- Manage customer engagement across the entire customer lifecycle, from onboarding through renewal
- Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful
- Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion
- Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs
- Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews
- Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services
- Commercial & Renewals:
- You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast
- Negotiate and execute renewal contracts in accordance with customer objectives
- You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare
- Analyze data and leverage tools to identify selling opportunities and business value
- Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
- Cross-Functional & Operational Management:
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals
- Manage customer feedback and product needs by providing feature requests to internal partner teams
- Able to prioritize effectively to handle multiple deals at the same time
- AI Competencies:
- Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries
- Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities
- Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts
- AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward
Salary benchmarks
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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