Manager of Commercial Outcome Architects, Notion
Customer Success
$225-275k
2+ days a week in office
The connected workspace for your docs, projects, knowledge, and AI
Posted today
The connected workspace for your docs, projects, knowledge, and AI
1001+ employees
Posted today
$225-275k
2+ days a week in office
1001+ employees
Company mission
To make it possible for everyone to shape the tools that shape their lives.
Role
Who you are
- 5+ years of people management experience for a CS, sales, SE or account management team
- Experience with large and strategic customers (experience with Fortune 500)
- Experience working with technical stakeholders
- Experience driving AI adoption
- Can convey complex information to executives clearly and concisely and resolve tradeoffs
- Effective communicator across levels and audiences
- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
- High ownership mentality
- Comfortable with the ambiguity and pace of iteration of an early-stage startup
- Growth mindset and thrive in the building stage of a nascent team
Desirable
- You have experience using Notion
- You've built new CS playbooks or processes
- Experience using Gainsight
- Experienced in hiring and training talent at scale
What the job involves
- We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Commercial OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and and generating expansion revenue to grow our business. You will own the strategy and execution of your team’s segment
- The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers
- Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Commercial segment (note that your team will own a subset of renewals)
- Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals
- Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities
- Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform
- AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them
- Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews
Our take
Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do lists, and setting reminders.
The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2B valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.
Notion has also made several strategic acquisitions that, coupled with its enormous market value and enviable customer list, have positioned it well to continue dominating the market. However, with a growing wave of competitors emerging, including offerings like Microsoft Loop, Notion will need to keep innovating and evolving to maintain its edge and stay ahead in an increasingly crowded market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2021
$275m
LATE VC
Apr 2020
$50m
LATE VC
Total funding: $335m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ivan Zhao
(CEO)Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 93 more jobs at Notion