Customer Success Associate, Mode Mobile
+ Participation in the Company's equity plan and individual bonuses in accordance with our Company Bonus Program
User rewarding software solution
Posted today
User rewarding software solution
101-200 employees
Posted today
+ Participation in the Company's equity plan and individual bonuses in accordance with our Company Bonus Program
101-200 employees
Company mission
To enable budget-conscious consumers to earn additional income from their everyday habits.
Role
Who you are
- You have 2+ years of customer service experience, preferably in a related field
- You have outstanding communication skills, both verbal and written
- You are fluent in English; Spanish is a plus
- You have a strong working knowledge of Google Workspace products, such as Google Docs and Sheets
- You have experience with customer service platforms like Zendesk
- You have strong people skills and are motivated to help people
- You focus on solutions instead of problems
- You are a team player, willing to jump in where and when needed
- You are accountable: you take ownership of your responsibilities, demonstrate trustworthiness and self-discipline, communicate transparently, follow through on commitments, and strive for continuous improvement
- You are action-driven: you identify what is most important, agree on scope, execute in a timely manner, take initiative, and drive impact
- You are caring: you genuinely care about yourself and others, the business and its mission, and help create a positive, supportive work environment
- You are curious: you focus on the “why,” learn, explore new ideas, and look for ways to improve
- You are thorough: you do thoughtful, accurate, timely, and complete work, pay attention to detail, and ensure quality and compliance
What the job involves
- We are looking for an outgoing Customer Service Associate to assist customers with product, app, and offers-related inquiries in a swift, proficient, and friendly manner. You will support customer retention by addressing concerns and issues via email, chat, and social media with a professional, positive approach. Success in this position requires maintaining sound knowledge of the product, app, and offers, and communicating effectively
- Provide personalized, high-quality support to customers, responding to and resolving issues promptly and appropriately
- Attend training sessions to grow and maintain knowledge of products, services, offers, and policies, and to develop customer service skills
- Identify customer needs and help customers find solutions for their unique scenarios
- Resolve customer inquiries by email, chat, and social media
- Forward and escalate inquiries to relevant individuals and departments
- Update customer information as required
- Document customer interactions when necessary, compile documents, and forward information to interested parties
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Recommend relevant products, services, or offers to customers by identifying features and benefits
- Gather insights from customer inquiries and work with superiors to improve customer support and satisfaction processes
- Maintain the confidentiality of information and perform other duties as needed
Our take
Mode Mobile delivers a pioneering approach to gamification in its flagship product, Mode Earn Phone, as well as its rewards-based Mode Earn App. Customers can acquire this smartphone at a budget-friendly price point, allowing them to utilize it as they would any other mobile device while also offering the potential to earn upwards of $1,000 annually through various interactive methods.
In a digital environment increasingly saturated with gamified applications, Mode Mobile has set itself apart by applying this concept to an entire mobile device. Since its inception in 2020, the company has rapidly attracted a substantial user base, numbering in the millions. The trajectory of its user base growth is closely watched, as it presents a groundbreaking shift in the way mobile devices are used and valued.
While Mode Mobile's strategy may raise eyebrows due to its potential to further increase mobile device usage and data entry, proponents argue that given the extensive time users spend on their devices and the wealth of data generated, it's a logical step to leverage these activities for financial gain. With a strong start, Mode Mobile can gear up to expand its team and introduce additional products, setting sights on disrupting the entire mobile market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (1 round)
May 2025
$1m
EARLY VC
Total funding: $1m
Company HQ
Near North, Chicago, IL
Leadership
Dan Novaes
(Co-Founder & CEO)Previously Dan co-founded MobileX Labs and Nativ Mobile where he served as CEO at both companies. He was also a Contributor at Inc. Magazine, Forbes and Entrepreneur Media and worked in Growth at Facebook.
Kiran Panesar
(Co-Founder & CTO)Kiran previously co-founded MobileX Labs and Nativ Mobile where he served as CTO at both companies. He also founded adappt Designs where he served as a Programmer.
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