Senior Marketing Operations Manager, Superhuman
$130-160k
+ Company stock options
Speedy email experience
Open for applications
Speedy email experience
101-200 employees
Open for applications
$130-160k
+ Company stock options
101-200 employees
Company mission
To provide the fastest email client in the world.
Role
Who you are
- Experience: You bring 7-10 years of strategic GTM Operations expertise, with specialized proficiency in marketing operations
- Marketing Technology & Automation: You are a wizard at managing a marketing tech stack, ensuring seamless integration between automation platforms, CRM systems, and data enrichment tools. You have built best-in-class lead scoring methodologies, segmentation, and nurturing workflows to improve efficiency and conversion rates
- Data Analysis & Reporting: You can develop and maintain reporting dashboards to track key marketing KPIs, campaign performance, and attribution models. Including translating data insights into strategic recommendations to improve ROI and marketing effectiveness
- Process Optimization & Workflow Management: You are ruthless when building scalable marketing processes, including lead flow management, campaign execution, and compliance adherence. Ensuring the entire GTM team excels in operational efficiency through automation, documentation, and best practices
- Cross-Functional Collaboration: You understand that operational efficiency in not a single-person role and you are exceptional at breaking down barriers between teams (sales, marketing, CS, finance, etc.) to streamline the GTM operations roadmap and priorities, lead handoff, pipeline tracking, and performance measurement
- Communication: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment
- Entrepreneurial: You like to spin up new initiatives and new approaches to solve problems. You work very hard, no matter how successful you have been
- Grit: You persevere towards challenging goals which may take months or year
- Ownership: You accept full accountability and take initiative to find solutions to achieve results
- Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth
What the job involves
- As a Senior Marketing Operations Manager, you will own the marketing tech stack, infrastructure, and operations in partnership with the analytics and revenue operations teams
- Optimize marketing automation, lead management, and CRM processes to improve speed and accuracy in campaign execution
- Ensure seamless integration of marketing tools to eliminate data silos and improve collaboration
- Implement standardized workflows to reduce manual effort and enhance team productivity
- Develop and refine lead scoring models to prioritize high-intent prospects and improve sales handoff
- Optimize lead routing and segmentation to accelerate pipeline growth and shorten the sales cycle
- Increase MQL-to-SQL and SQL-to-close conversion rates through data-driven insights and process refinement
- Partner with our analytics and BI team to implement robust dashboards to track campaign performance, attribution models, and marketing ROI
- Provide real-time insights to marketing, sales, and leadership teams to guide strategic decisions
- Improve data accuracy, compliance, and governance to ensure reliable reporting
Our take
We spend a staggering upwards of 3 hours a day buried in our emails. The majority of us are used to legacy giants like Gmail or even Hotmail. Superhuman recognizes that our email UX could just be a lot more beautiful and efficient, and have integrated smart features like “unsend” so we never have to suffer the embarrassment of another typo.
Although standing out in a market of free services (they charge a $30 per month fee), Superhuman commanded a waiting list of over 250,000 during its beta testing phase.
With more than $100 million in overall funding from firms like Andreessen Horowitz and First Round Capital, Superhuman is setting trends in emerging enterprise software with both its design and go-to-market strategy. They’ve managed to steal an audience from the big players by giving users something beautiful and more streamlined to work with. Its 2024-released feature is a testament to this, which generates instant reply suggestions for emails that are smart, context-aware and efficient.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$75m
SERIES C
May 2019
$37.6m
SERIES B
Total funding: $112.6m
Company benefits
- Friday wins: a weekly event where entire teams gather to share what they have accomplished during that week
- Super buddies: in your first week you are paired with an experienced team member outside your team to help you settle and show you the ropes
- Lunch roulette: Every Wednesday, teams are split into random groups of two or three to grab lunch outside the office
- 401k
- Flexible parental leave
- $3000 per year towards your professional development
- Allyship education program to help build your best self
- Custom MacBook Pro
- $3000 budget for workstation setup
- All your lunches catered or expensed
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses
- Work from home opportunities
- Health insurance
Company HQ
The East Cut, San Francisco, CA
Leadership
Rahul Vohra
(CEO & Co-Founder)Before founding Superhuman, Rahul was a Technical Advisor for BOLDstart Ventures, which provides seed and first-round funding to early-stage internet companies. Rahul has also been an investor in Partender, sendwithus, EasyPost, Placer and YesGraph.
Conrad Irwin
(CTO & Co-Founder)After founding Rapportive, which added context and transparency to emails, Conrad worked as a Senior Software Engineer for Linkedin. Before co-founding Superhuman, they were the VP of Engineering for Bugsnag, an automatic crash detector for web and mobile apps.
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