Infrastructure Security Engineer, Gorgias
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 5+ years of experience in a security engineering or infrastructure security role, preferably within a high-growth SaaS or eCommerce environment
- Proven expertise in infrastructure security, DDoS mitigation, and SIEM/SOC platforms
- Strong knowledge of cloud environments, particularly in Kubernetes/GKE, Postgres clusters, and networking protocols
- Hands-on experience with automation tools and Infrastructure as Code (IaC), such as Terraform
- Proficiency in scripting languages like Python or Golang for automating security processes and incident responses
- Ability to communicate security best practices and protocols to cross-functional engineering teams, advocating for a security-first mindset across the organization
- Experience with observability, incident management, and disaster recovery is a plus
- Ability to confidently serve as the main point of contact for all security-related matters in a dynamic startup environment
What the job involves
- As a Gorgias Infrastructure Security Engineer, you will contribute to our security program, working directly with our SRE team and engineering leadership
- You will implement and manage essential security tools and processes, with a particular focus on ensuring resilience against potential external threats and attacks
- This role will be critical in setting up proactive security measures and responding to incidents, making a tangible impact on Gorgias’ ability to meet enterprise-grade security standards
- Contribute to security framework, tools, and processes for Gorgias, focusing on protecting critical infrastructure and ensuring system reliability
- Collaborate closely with the SRE and Infrastructure teams to integrate security practices and tools into existing and emerging platforms, including Kubernetes and multi-region deployments
- Improve the Security Information and Event Management (SIEM) system to enhance comprehensive monitoring, threat detection, and alerting
- Develop automated detection and mitigation playbooks for common security incidents (such as DDoS attacks, phishing, and other infrastructure-related threats)
- Conduct and evaluate attack simulations and real-time incident management to improve the detection and mitigation rate
- Champion security best practices within the engineering organization by promoting secure coding practices, incident response protocols, and real-time threat mitigation strategies
- Provide leadership and training across engineering teams to ensure adoption of security standards and incident management practices
- You’ll be working closely with our SRE team, a group of experienced engineers who are building and maintaining:
- Multi-TB Postgres clusters
- RabbitMQ and Redis with tens of thousands of operations per second
- 10+ full-featured GKE clusters globally with over 15k tenants
- A new stack of Kafka, Debezium, and Apache Flink
- Github Actions CI and ArgoCD for scalable deployment strategies
- Best practices around Kubernetes/Helm/Operators, SLIs/SLOs, Incident Management, Observability, Security, and Disaster Recovery
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 23 more jobs at Gorgias