Associate Renewals Manager, GitLab
$53.8-105k
Salary in USD and may vary in further location. + Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$53.8-105k
Salary in USD and may vary in further location. + Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms
- Developing understanding of GitLab's way of working, values, and high-performance culture
- Awareness of GitLab's remote work best practices
- Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction
- Strong attention to detail and organizational skills; comfortable managing many renewals at once
- Clear written and verbal communication skills
- Ability to follow defined processes and frameworks while flagging exceptions appropriately
- Collaborative mindset and openness to feedback and coaching from senior teammates and manager
- The ability to travel for events such as trainings, team offsites, customer meetings, etc
- Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application
What the job involves
- Reports to: Manager, Renewals
- This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making
- The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work
- Solutions and outputs are reviewed by more senior team members and/or the direct manager
- Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure
- Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next
- Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations
- Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using
- Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified
- Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule
- Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified
- Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment
- Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving
- Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework
- Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting
- Prioritize tasks with guidance from more senior team members to drive quality, timely results
- Contribute to team goals by working collaboratively with peer RM’s
- The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers
- As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment
- The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.1m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(Co-Founder & Executive Chair)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Share this job
View 109 more jobs at GitLab