Success Architect / Senior Success Architect, Salesforce

• 5–7 years of experience for the Success Architect role, or 7–10+ years of Mid-Market/Enterprise software experience for the Senior Success Architect role, in a customer-facing implementation, solutions consulting, or technical CSM role
• Fluency in English and French, German, or Italian
• Working knowledge of Salesforce CRM and marketing automation systems, with comfort in web and scripting technologies such as HTML, CSS, and JavaScript
• A degree or equivalent relevant experience

Desirable

• As a Success Architect or Senior Success Architect on Qualified's Customer Success team, part of Salesforce, you'll own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers, working hands-on with Piper, the AI SDR Agent, to transform how customers run sales and marketing
• Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30–60 day go-live window
• Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and go-to-market systems, translating business goals into technical designs, conversational flows, and qualification logic
• Act as a trusted advisor across the customer lifecycle by running Strategic Business Reviews, driving renewal and expansion conversations, and using engagement and pipeline data to guide ongoing optimization
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations
• Supporting our European customer base in French, German, or Italian alongside English