Technical Account Manager, Alation
$112.1-151.3k
Enterprise data intelligence solutions
Be an early applicant
Enterprise data intelligence solutions
501-1000 employees
Be an early applicant
$112.1-151.3k
501-1000 employees
Company mission
To help businesses and institutions to get better value from their data, improving outreach and profit by combining human potential with modern data intelligence.
Role
Who you are
- The ideal candidate will have in-depth knowledge and experience in data management, data analytics, or data science, interfacing with both business and technical users
- The successful candidate will be able to work in a fast-paced environment, have a natural curiosity to learn new technologies and topics, be a self-starter, and proactively engage customers
- Motivated self-starter to work in a fast-paced startup environment. Must be proactive to be successful in this role
- Comfortable working in a non-traditional office environment using virtual teaming and working remotely
- Passionate about ensuring customers get maximum value out of their investment
- Professional customer-facing communications and client-management skills
- Demonstrated inclination to share knowledge and assist teammates
- Willing to travel 10-30%
- Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organization
- Experience administering Linux operating systems
- Experience working with containers, e.g., Docker
- Experience in network troubleshooting with tools such as telnet, tracert, netstat
- Experience with at least one public cloud provider (AWS, Azure, GCP)
- Experience with multiple databases, warehouses, and data lakes
- Excellent SQL query skills
- Experience coding against REST APIs using Python, Go, or Shell scripts
- Experience with Business Intelligence tools, e.g., Tableau, PowerBI, Qlik Sense, SAP BO
Desirable
- Working with big data, e.g., Hadoop, MapReduce, Hive, Spark, Impala
- NoSQL technologies, e.g. MongoDB, Apache Avro, GraphQL, Neo4j
- Java coding
- Experience with Alation or other data cataloging/governance tools
- Observability tools such as Data Dog, Splunk, and Sumo Logic
What the job involves
- As a Technical Account Manager at Alation, you are the trusted advisor and mentor to your cohort of strategic customers
- This is a highly technical role with a large customer-facing portion
- Partnered closely with the account team, you will ensure your customers continue to realize maximum value from Alation
- In this role, you will help your customers use, expand, and troubleshoot the Alation platform and be the voice of the customer within Alation, interacting with Product Management, Engineering, Customer Success, Support, and Sales
- Understand why the customer purchased Alation and their desired business outcomes
- Participate in account knowledge transfer sessions with Alation pre-sales and Professional Services
- Partner with the account team to develop a long-term success plan, and assist the customer in execution against that plan
- Guide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scripts
- Lead customers through on-premise and cloud-based product installation procedures
- Conduct periodic training sessions in person or over a video conference
- Aid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIM
- Configure out-of-the-box database, file system, and Business Intelligence tool connectors
- Produce sample scripts against the Alation REST API
- Provide input on new features to Product Management
- Document lessons learned, tips/tricks, and contribute to knowledge base articles
- Participate in customer community forums
- Monitor and provide input to Support cases
Our take
While companies continue to gather huge volumes of data on customer behavior, efforts in leveraging said data are often hindered by data access and interpretation, which ultimately leads to incomplete datasets.
Alation is a machine learning powered data catalog. It pulls together all a company’s key data from popular sources like Oracle, Spark and Tableau, and presents it on its platform. This means that users can search for multiple strands of data on just one API. Its services include data governance, digital transformation, and data discovery.
With both the data catalog and data analytics market growing rapidly at a 25% annual growth rate, Alation finds itself in a very strong position having shown triple digit growth for four years running. The platform is used for diverse purposes by Pfizer, FinnAir, Pepsico, Salesforce, American Express and BMW.
It’s this range of applicability, from weather-induced flight delay prediction to rare disease identification, that has led to investments resulting in a valuation of $1.7B. Though it's not the only company of its ilk on the market, with the likes of Informatica, Aginity and Alteryx all competing, Alation’s rapid year-on-year growth, solid investment from the likes of Japanese data communications leader NTT DOCOMO and an elite customer base bodes well for the company's future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$123m
SERIES E
Jun 2021
$110m
SERIES D
Total funding: $315m
Company benefits
- Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; wellness program; FSA account; HSA account; fitness subsidies
- Vacation and Time Off: paid vacation; paid holidays; personal/sick days; maternity leave; leave of absence
- Financial and Retirement: 401(k); company equity; performance bonus
- Professional Development: promote from within; lunch and learns
- Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; company outings
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Satyen Sangani
(CEO)Having studied at Columbia, they worked at Morgan Stanley, Texas Pacific Group, and Andale, before an MSc at Oxford. They then worked as a VP at Oracle for over 9 years prior to co-founding Alation in July 2012.
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