Customer Success Associate, Adaptive Security
$90-100k
+ Equity
5+ days a week in office
Next-gen security training & AI attack simulations
Open for applications
Next-gen security training & AI attack simulations
201-500 employees
Open for applications
$90-100k
+ Equity
5+ days a week in office
201-500 employees
Company mission
To protect organizations from emerging AI-powered cyber threats by delivering next-generation security awareness training and intelligent phishing simulations that build resilience and empower people to be the strongest line of defense.
Role
Who you are
- 1-2 years of work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills and a customer-first mindset
- Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment
- A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers
What the job involves
- We are growing our Customer Success team based out of our NYC office
- The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up
- You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support
- As the “face of the product”, you will ensure customers see immediate and lasting value from our platform
- You’ll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users
- This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup
- Own all aspects of customer implementation, onboarding, and support
- Conduct kick-off calls with new customers to ensure a successful setup and clear expectations
- Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions
- Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries
- Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed
- Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes
- Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities
- Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform
Our take
With AI-powered scams and deepfakes on the rise, companies are struggling to keep their teams safe from ultra-realistic phishing attacks.
That's where Adaptive comes in with its next-generation security training platform built to tackle the kind of threats traditional tools can't keep up with. In short, Adaptive helps people spot the fakes before they get fooled. And it does so by using lifelike simulations across email, voice, and SMS to train employees for real world attacks.
It's clearly working too, as Adaptive raised $85M in 2025, led by Bain Capital Ventures and Andreessen Horowitz. It's already trusted by the Dallas Mavericks, First State Bank, BMC and more, and with threats evolving fast, Adaptive is set to continue helping companies protect their people.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2025
$81m
SERIES B
Sep 2025
$55m
SERIES A
Total funding: $179m
Company benefits
- Premium healthcare and wellness benefits - plans with zero cost to the employee
- Unlimited PTO
- Pre-tax commuter benefits
- 401k Plan
- Surprise Wednesday Breakfasts
- Monthly Company Events
- Fully Stocked Fridge - Drinks & Snacks
- Stock Options
Company values
- Move fast - Decide quickly, ship quickly, fix quickly. Speed isn't carelessness here, it's how we stay ahead of people who don't slow down
- Drive outcomes - Find the work that actually matters and go do it. Who ships isn't a question of seniority, it's a question of impact
- Innovate boldly - We strip out the process, the layers, and the politics that get between a good idea and real, shipped work
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Brian Long
(Co-Founder & CEO)Prior to Adaptive, Brian co-founded Attentive, where they served as the CEO for over 7 years and has served as an Executive Chairman and Board Director since 2023. He also co-founded TapCommerce and served as CEO until it was acquired by Twitter.
Andrew Jones
(Co-Founder & CPO)Previously co-founded Attentive alongside Brian, where they served as CPO. Prior to that, he also co-founded TapCommerce where he served as CPO, then moved to Twitter to work as a Senior Project Manager.
James Almeida
(Head of Engineering )Previously worked at Attentive for several years; starting as a Software Engineer, he worked his way up the ranks to Senior Engineering manager before he became Head of Engineering at Adaptive Security
Mike Remondi
(CTO)Mike founded Curate Technologies in 2016, before becoming Staff Software Engineer at Attentive. He then moved on to work at Version Story for a few years as a Founding Software Engineer and Advisor, before joining as Head of Engineering at Adaptive Security
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