Helpdesk Support Specialist, TransPerfect
Office located in Broadway, New York
Professional translation & localisation services
Open for applications
Professional translation & localisation services
1001+ employees
Open for applications
Office located in Broadway, New York
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- TransPerfect and it’s growing family of companies is looking for an energetic individual to work full-time in our New York City office as a Desktop Support Specialist
- This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment
- The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats
- Creative thinker – You are curious and unafraid to ask questions
- Hard worker – You are industrious and diligent in everything you do
- Innovator – You are willing to initiate changes and introduce new ideas
- Minimum Bachelor’s degree
What the job involves
- This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations
- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed
- Build and deploy new desktops and laptops
- May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
- Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite of includes AI translation solutions, website localisation and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company that has been featured on the Inc 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- Integrity - Exhibit the Utmost Integrity
- Quality - Deliver the Highest Quality
- Service - Provide Outstanding Service
- Own It - Act as If You Own It
- Urgency - Work with a Sense of Urgency
- Respect - Treat Everyone with Respect
- Teamwork - Operate as a Cohesive Team
- Diversity - Celebrate Diversity
- Financial Responsibility - Be Financially Responsible
- Results - Achieve Results
- Transparency - The Benefits of Visibility Far Outweigh the Risks
Company HQ
Midtown South, New York, NY
Articles
Leadership
Phil Shawe
(Co-CEO & Founder)Graduate of the University of Florida and NYU Stern School of Business. Has been the CEO of the company for over three decades.
Jin Lee
(Co-CEO)Joined the company as a Project Manager in 2003. Became Department Manager then Director of Production, before VP then SVP of of Global production. Became Co-CEO in 2024.
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