Manager Client Services, Paylocity
Enterprise
$74.6-120k
This position is eligible for an annual bonus and restricted stock unit grant based on individual performance
More information about location
5 days a week in office (Schaumburg, IL)
Cloud-based HR, payroll and spend management software solutions
Be an early applicant
Cloud-based HR, payroll and spend management software solutions
1001+ employees
Be an early applicant
$74.6-120k
This position is eligible for an annual bonus and restricted stock unit grant based on individual performance
More information about location
5 days a week in office (Schaumburg, IL)
1001+ employees
Company mission
To create workplaces where employees thrive, and businesses excel.
Role
Who you are
- Bachelor’s degree required
- 2+ years of previous leadership experience in a customer service/customer relationship role
- Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)
- Experience with leading other leaders preferred
- Previous experience in HCM/Direct Payroll Industry
- Experience working with payroll, HCM, or HRIS software
- Excellent knowledge of MS Office, including MS Excel
- Strong interpersonal skills
- Physical requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
What the job involves
- Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention
- They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers
- Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service
- This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective
- Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client
- This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business
- Develop strategies and initiatives to enhance and maintain client satisfaction and retention
- Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk
- Facilitate continuous learning opportunities to expand the knowledge base of your staff
- Offer proactive development opportunities aligned with corporate goals and values
- Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values
- Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment
- Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one
- Generate creative solutions and innovative ideas to increase employee engagement and retention
- Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation
- Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances
Our take
HR and payroll can quickly become a headache and businesses are often juggling different systems for payroll, benefits, hiring and employee data, creating extra admin and room for mistakes. So, as companies grow, keeping everything simple gets harder.
Paylocity tackles this by bringing HR, payroll, finance and IT tools together in one platform. It covers everything from payroll and benefits to recruiting and employee engagement, while its AI tools are designed to take care of more of the repetitive works.
The platform is used by more than 41,000 clients and now Paylocity is looking to go beyond payroll and become a bigger part of how businesses manage their people - using AI to make HR less about paperwork and more about people.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
Mar 2020
$23.5m
SERIES A
Total funding: $90.5m
Company benefits
- Paid Parental Leave
- Adoption Assistance
- Miltstork program for moms who travel on business to ship breastmilk and get fully reimbursed
- Health and wellness programs ranging from Lyra to Garner to Hinge Health
- Health insurance
- Discounted Employee Stock Purchasing program
- Tuition Reimbursement
- SoFi program to consolidate and refinance federal and private student loans
- Volunteer In Action program for paid time off to volunteer
- Onsite workout facilities
- Healthy snack options like fresh fruit, hummus, and trail mixes onsite only
- Sparkling and flat flavored water, gourmet coffee drinks, hot chocolate onsite only
Company HQ
Schaumburg Township, Schaumburg, IL
Leadership
Toby Williams
(CEO & President)Toby joined Paylocity in 2017 as CFO, they then became Co-CEO in 2022 and CEO in 2024. Prior to Paylocity, they spent nearly 7 years at Ellucian as an SVP and Chief Product & Strategy Officer.
Ryan Glenn
(CFO)Ryan joined Paylocity in 2013 as VP of FP&A & Investor Relations and moved into the role of CFO in 2022. Prior to Paylocity, they were a Manager of Capital Markets at PWC. They graduated from Cornell University with an MBA in Finance.
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