Customer Success Manager, Standard Metrics
$170-190k
+ Equity
Portfolio management and collaboration solutions
Open for applications
Portfolio management and collaboration solutions
21-100 employees
Open for applications
$170-190k
+ Equity
21-100 employees
Company mission
To make startup finances easy. With automated financial tools that help founders plan effectively and collaborate seamlessly with investors.
Role
Who you are
- 7+ years of relevant experience in a client-facing role, ideally within customer success or account management
- Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability
- Experience managing and closing renewals and upsells
- Strong executive presence and ability to successfully navigate all levels of customer organizations
- Experience presenting to C-level executives and an ability to influence internal and external decision-makers
- Ability to work in a high-growth environment with a willingness to tackle projects and work independently
- Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities
- Passion for technology, startups, entrepreneurship, and/or venture capital is a plus
What the job involves
- The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and startups in the world
- We are hiring a passionate and self-driven team player who is a tenacious problem solver, a strategic thinker, and excellent at relationship management
- Members of the Customer Success team play a critical role in ensuring that our customers derive maximum value from Standard Metrics, driving overall platform adoption, customer retention, and contract renewal
- You will become a trusted advisor to some of our most important customers, deeply understanding their business, goals, and needs in order to implement best practices and drive increased platform utilization
- You will also collaborate closely with our sales, data, and product teams, serving as the customer’s internal advocate, to help us rapidly iterate on the platform
- Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users
- Develop a deep understanding of the customer’s business requirements, challenges, and goals in order to drive successful outcomes including increasing customer lifetime value and collaborating with customers to provide references and testimonials
- Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal
- Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption
- Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth
- Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements
- Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized
Our take
For startups, finding a successful business model and streamlining investors is often the key to building a scalable company. But without early backing from investment organisations and entrepreneurs, many companies fail to get off the ground and don't reach the potential they could have achieved given the right funding.
Standard Metrics (formerly known as Quaestor) is an investment platform for startups and investors in the private capital markets. Using automated data, Standard Metrics is enabling financial transparency between startups and investors and empowering founders to make better decisions when scaling their companies.
Having led successful funding rounds with investors such as 8VC, Alpha Edison, January Capital, and First Trust Capital Partners, Standard Metrics is using the capital gained to further develop its software platform and scale its network of investors and private companies, both domestically and internationally.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Company benefits
- Health and dental insurance: We cover you and your family's health/dental insurance 100%
- Flexible vacation: Take time off when you need it! We find most employs take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them
- Paid parental leave: 12 weeks of paid leave for all new parents
- Complete transparency: Everyone has full access to business metrics and financial information about the company
- Quarterly offsites: While we are a remote first company, and we build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. Once a quarter we fly the whole team out to San Francisco to plan, bond, and innovate
Company HQ
North Beach, San Francisco, CA
Leadership
John Melas-Kyriazi
(Co-Founder & CEO)Previously the CFO & Head of Business Development at StartX. Also an experienced Angel Investor having invested in Capella Space, SoundHouse, Wildtype, Andela and Clipboard Health among others.
Salary benchmarks
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