Senior Product Manager, Tekion
Post-Sales Platform & AI Automation
$154.5-232k
+ Stock options
Office located in Pleasanton, CA
End-to-end, AI-native platform for automotive retail
Be an early applicant
End-to-end, AI-native platform for automotive retail
1001+ employees
Be an early applicant
$154.5-232k
+ Stock options
Office located in Pleasanton, CA
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Experience: 5-7 years of product management experience in B2B SaaS, with direct exposure to professional services, customer success, or support tooling domains
- Post-Sales Domain Knowledge: Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes
- Technical Acumen: Strong ability to partner with engineering on system architecture, API integrations, and data flows. SQL familiarity or comfort working with data analysts to define KPIs and pull insights
- Execution & Ownership: Track record of driving product features end-to-end — from discovery to launch — with measurable outcomes and a bias for action
- Written & Verbal Communication: Strong documentation skills (PRDs, decision memos, stakeholder updates). Confident communicator across time zones with India-based teams and cross-functional teams
- Analytical Tools: Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management, requirements tracking, and metric reporting
- Cross-Functional Collaboration: Demonstrated effectiveness working in a matrixed global environment with engineering, design, operations, and senior leadership stakeholders
Desirable
- AI/ML Product Deployment: Experience shipping AI-powered features or workflow agents — such as LLM-based assistants, auto-classification systems, or intelligent routing — into enterprise product environments
- CIO / Internal Tools Experience: Prior experience building internal enterprise tooling in a product management capacity, especially for operations, delivery, or support teams at scale
- Platform Familiarity: Knowledge of platforms like Salesforce Service Cloud, Gainsight, Zendesk, ServiceNow, or low-code automation tools (e.g., UnifyApps) in a product or implementation context
- Automotive / DMS Domain: Exposure to automotive retail technology or DMS ecosystems is a plus but not required
- Agile Delivery: Hands-on Agile/Scrum experience — running standups, sprint reviews, backlog grooming — in a fast-paced engineering-integrated team
- Education: Bachelor’s or master’s degree in engineering, Computer Science, or a related technical discipline from a recognized institution — required
- MBA or equivalent management degree (PGDM accepted) from a recognized institution — required
- Certifications in AI/ML, Product Management (e.g., Product School, AIPMM), or Agile methodologies — preferred
What the job involves
- Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables
- Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps. Translate insights into detailed PRDs and user stories
- AI & Workflow Automation: Identify and drive AI agent deployment opportunities — including intelligent ticket routing, PS delivery accelerators, and automated customer health signals — in close partnership with engineering
- Engineering Collaboration: Serve as the primary product interface for engineering squads. Facilitate sprint planning, backlog grooming, clarify requirements, and sign off on acceptance criteria and QA
- Data & Metrics: Own product KPIs. Build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows
- Stakeholder Alignment: Coordinate with India-based product team and global business teams. Prepare clear written updates, roadmap reviews, and escalation briefs for senior leadership
- Tool & Platform Management: Manage backlog and feature lifecycle for internal tooling platforms. Contribute to decisions on third-party integrations and vendor-platform trade-offs relevant to the CIO portfolio
- Go-Live & Enablement: Support end-to-end product launches including UAT coordination, training material preparation, change communications, and adoption tracking post-release
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automotive retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefiting from strong prior relationships with dealerships. Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread.
This momentum shows no signs of slowing either, as Tekion has attracted attention from major players like CMC, Chrysler and Chevrolet. By streamlining dealership operations into a single platform, the company is proving that even in a crowded market, innovation and simplicity can win. Its recent release of AI agents and an AI interface also shows it is moving with the times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Silicon Valley Startup Environment
- Stock Options
- Focus on Work/Life Balance
- Recognition Culture
- Health and Wellness
- Unparalleled Career Development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(CEO & Co-Founder)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(COO & Co-Founder)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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