Vice President User Experience, Salesforce
Service Cloud
$307.1-491.5k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$307.1-491.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate for this role will have a vision leveraging a deep understanding of the industry, their users, future growth levers, and the organizational insight to bring your vision to fruition
- Demonstrated experience setting UX vision and innovation, with the ability to lead a team to execute against and optimize across a portfolio of products, projects, and teams simultaneously
- Proven ability to work in a fast-paced, dynamic environment
- Operational excellence in running high-performing teams
- Makes difficult decisions with accountability and transparency, regardless of the outcome
- Removes ambiguity, is adaptable and flexible
- Powerful presentation and storytelling skills
- Understanding of key business metrics and data and how they connect to design
- Excellent cross-disciplinary collaboration skills and solid organizational agility
- 10+ years in the field and 5 years in a team leadership role
What the job involves
- We seek a design executive with the ambition, experience, and passion to lead the Service Cloud product experience and help drive this $7B+ growing business inside Salesforce, the world's #1 service platform
- As a critical member of Service Cloud's product leadership team, the VP User Experience helps drive product strategy and ensure a design-led approach to product development
- You lead with a passion for elegance and simplicity and the ability to execute collaboratively across various global disciplines
- You will lead the design of our Service product portfolio (including Service Cloud, Digital Engagement, High Volume Contact Center, and more)
- You will drive the engine that is the secret behind the success of every Salesforce customer and be accountable for continued product innovation, customer success, and market leadership
- Create and drive a user experience vision for all products across all teams supporting Salesforce Service Cloud
- Lead a global UX team to align and execute the vision across UX, Product, and Engineering teams
- Provide direction to the design and research teams from conceptual work through execution
- Recruiting, nurturing, and retaining best-in-class talent
- Reinforcing a design-driven culture that leverages the best product, technology, and innovative talent
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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