Technical Support Engineer, Anrok
+ Equity
More information about location
Sales tax solution for SaaS businesses
Open for applications
Sales tax solution for SaaS businesses
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
To be the compliance platform powering the digital economy.
Role
Who you are
- Strong technical aptitude with the ability to quickly grasp complex systems and documentation
- Excellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiences
- Previous experience in a customer-facing technical support role
- Proven ability to collaborate effectively with engineering and support teams to resolve customer issues
- Ability to manage multiple priorities and adapt quickly in a fast-paced environment
What the job involves
- As a Technical Support Engineer, you will be the crucial link between our customers and our product and engineering teams
- Your primary focus will be on understanding and resolving complex technical issues, leveraging internal resources and teams to provide clear, concise solutions to customers with varying levels of technical expertise
- Deeply analyze and understand customer technical issues, using your expertise to diagnose problems efficiently
- Leverage internal resources and collaborate with various teams to resolve complex technical challenges
- Interpret internal and external technical documentation and API specifications to assist in understanding customer needs
- Communicate technical concepts clearly and concisely to customers with less technical understanding
- Serve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution
- Contribute to the continuous improvement of our support processes and knowledge base
Our take
Software is becoming an increasingly taxable enterprise, in increasingly nuanced and jurisdiction-specific ways thanks to new rulings in the late 2010s. SaaS companies need to keep track of both their physical and economic nexuses, leaving many companies scrambling to stay compliant. Anrok has developed a simple API-based solution to help companies get there.
Anrok's no-code, out-of-the-box tool helps businesses easily calculate sales tax monitoring, calculation, and remittance wherever their product is used, and easily identify new exposures. It’s a simple solution to a complex problem, and the result for Anrok has been impressive funding and strong growth in the short few years it’s been in operation.
This will in part be thanks to the company’s astute pricing model: much like SaaS businesses themselves, it’s based on demand. This makes it scaleable enough to encompass both smaller and enterprise SaaS clients. This, in turn, means Anrok’s addressable market within the SaaS sector is substantial. And that’s a sector that in itself is continuing to see remarkable growth. All this makes it a promising, and as of yet fairly unchallenged, position that Anrok is carving out.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
61% employee growth in 12 months
Company
Funding (1 round)
Aug 2022
$2m
SEED
Total funding: $2m
Company benefits
- Company-wide holidays and paid time off
- 100% paid medical, dental, and vision
- Generous parental leave
- Bi=annual company-wide offsite or onsites
- One Medical membership
- Learning and development stipend
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Michelle Valentine
(CEO)A Stanford grad, who worked in Investment Banking at Goldman Sachs, and then on Product at Airtable. Has also worked as an Investor at Index Ventures, and independently as an Angel with M Valentine LLC.
Kannan Goundan
(CTO)Has extensive experience as a Programmer at ViaSat, Fortify Software, Dropbox, and Airtable.
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