Technical Support Engineer, Osaro
$100-160k
Eligible for benefits and equity
Intelligent fulfilment robotics
Open for applications
Intelligent fulfilment robotics
21-100 employees
Open for applications
$100-160k
Eligible for benefits and equity
21-100 employees
Company mission
To build smarter robotic automation for e-commerce fulfilment.
Role
Who you are
- We value candidates who are passionate about what they build, feel a strong sense of ownership over their work, and love tackling challenges. You are someone who cares deeply about your team so you are both direct and believe in doing what you say
- A Bachelor’s degree or equivalent experience.2+ years of technical support or software development experience
- Strong problem-solving and analytical skills
- Strong written and verbal communication skillsExcellent interpersonal skills for engaging with customers and internal stakeholders
- Basic knowledge of Python scripting - running from the command line, using arguments etc
- Basic familiarity with Unix systems
- Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis
- Basic understanding of JSON and Rest APIs
Desirable
- Experience with industrial robotics applications
- Proficiency in Python scripting
- Proficiency in SQL, Grafana or other data visualization tools
- Background in logistics or fulfillment environments
- Knowledge of hardware troubleshooting, networking, and IT product management
- Experience with Rust
What the job involves
- As a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions
- Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction
- Monitor system performance and operational metrics to identify and address issues before they impact customers
- Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems
- Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes
- Work closely with engineering and product teams to understand system behaviors and improve support protocols
- Create and maintain customer facing knowledge base articles for commonly encountered issues
- This is a full-time, on-site role in the SF Bay Area. Remote work is not an option. The position is available immediately
Our take
The robotics revolution has begun, with the sale of industrial robots on the rise, as they replace humans in hazardous workplaces. Osaro supplies robots for picking, bagging, inducting, and other industrial eCommerce tasks, to free people from dangerous jobs and implement automation towards optimized factory-floor efficiency.
Founded in 2015, Osaro was the first company to take a software-only approach to the robotics sector. With a focus on Intelligent Automation, which utilises deep learning technology, the company was able to compete with larger robotics firms, successfully bringing adaptive learning to the industrial robotics space. Osaro's robotic systems are not limited by their programming, but instead can be continually adapted as they learn, leveraging machine learning, artificial intelligence, and cutting-edge vision technologies to do so.
As the leader in eCommerce robotics, Osaro has an established position from which to extend business reach and develop further solutions. A partnership with Fanuc, a robotics giant that was previously considered a barrier to Osaro's success, demonstrates the impact that the company's technology and approach has had on the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$30m
SERIES C
Dec 2020
$21m
SERIES B
Total funding: $80.3m
Company benefits
- Health, dental, vision, and commuter benefits
- Generous vacation time
- Excellent paid parental leave policy with the option for additional reduced and unpaid leave
- The chance to work with robots in a dog friendly office!
Company values
- Take ownership - We trust our employees to be independent thinkers and doers.
- Be direct - The diversity of our workforce requires direct communication to minimize confusion and increase group coordination.
- Move quickly and persevere - Competing in an emerging industry requires us to have grit. Our agile software philosophy allows us to move quickly and persevere through challenges.
- Show integrity - At OSARO we work hard to foster a culture of honesty. Simply put, we ask that all employees do what they say they will do.
- Focus on continuous learning - We are focused on incremental improvements in our system. This is also reflected in our day-to-day operations. Our employees encounter uncertainty with a growth mindset. Iteration and constant feedback are welcome.
- Make your work kirei 綺麗／きれい - This is a Japanese word meaning brilliant, pretty, and clean. At OSARO, we strive to integrate this quality into our deliverables. We believe that an ordinary product can be elevated to the dignity of a work of art by the mere choice of the builder.
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Derik Pridmore
(CEO)Having studied Computer Science at MIT, they spent 4 years at JP Morgan Chase before serving as VP of Clarium Capital Management and as a Principal of Founders Fund for a combined 3 years. They left their Planet Laps Advisory role in 2015 to co-found Osaro.
Michael Kahane
(CTO)Started their career as a System Engineer at TeraCross and Waves, before joining Samsung as an Application Engineer. They worked freelance in Machine Learning Research before co-founding Osaro as CTO in 2015.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Osaro