IT Support Specialist, Zuora

• 5+ years of hands-on IT support experience
• 5+ years supporting macOS and Windows devices
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Proven experience as an IT Support Specialist or similar role
• Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce, and Kandji
• Experience troubleshooting technical issues and solving them in both on-site and remote environments
• Excellent communication skills
• Ability to work independently with urgency and collaboratively within a team
• A strong desire to learn
• Ability to lift or carry desktop computers up to 25 lbs

Desirable

• We are seeking a skilled and customer-focused IT Support Specialist to join our team in Foster City, CA
• The ideal candidate will provide exceptional technical support to both users in the office and remotely
• This role requires a combination of technical expertise, strong communication skills, and a proactive approach to problem-solving
• We are continually driving the implementation of new technologies to bring our work environment to the future, which requires a team ready to take on new challenges
• Be a part of a growing company poised for growth and an energetic, engaging team!
• Provide day-to-day technical support to users in both the office and remote, helping them with their laptops, Zoom room setups, accessories, collaboration whiteboards, and workspace management tools
• Support your peers on the site services team around the world in our internal ticketing system
• Solve technical issues and problems across the office landscape
• Work with leadership on the overall plan for hardware and software in the office
• Collaborate with other teams to provide support for organized functions in the office that require online streaming
• Assist teams in the development and testing of new technical solutions in the office
• Prepare hardware setups for new incoming employees and conduct training sessions to help employees get started with their equipment
• Install, upgrade, and configure systems to ensure a top-notch user experience
• Conduct user training sessions when required to help them make the best use of our technology investments
• Engage and support our executive leadership when they have issues with their technology solutions
• Maintain an overall high-quality security posture for the enterprise environment
• We do our best to maintain broad worldwide support coverage; however, at times you may be asked to participate in on-call duties
• Assist with the technical components of All Hands meetings and activities
• Help manage and deploy technical components for in-office communications
• Execute technical writing processes with a working knowledge of Atomicwork
• Travel occasionally to other Zuora locations to provide in-office technical support
• Assist with L1/L2 ticket resolution
• We are a team ready for new challenges, working at our headquarters in Foster City, CA. The location is filled with employees from all teams, including senior executives, and it hosts worldwide all-hands meeting events. This role will support the teams hosting these events
• Our tech stack includes MacBooks, Windows laptops, Zoom Rooms, advanced AV for broadcasting events, Neat boards, Google Workspace, Slack, and a variety of applications running on our employees’ clients