Lead Product Designer, Trainline
Travel & Disruptions, 12 Month FTC
£85-90k
+ 2-for-1 share purchase plans
More information about location
Europe's leading rail ticketing platform
Job no longer available
Europe's leading rail ticketing platform
1001+ employees
Job no longer available
£85-90k
+ 2-for-1 share purchase plans
More information about location
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- Proven experience leading Product Design or UX within complex, consumer-facing digital products
- Experience designing journey-based, real-time or service-oriented experiences, particularly where clarity and trust are critical
- Strong hands-on design skills, with high proficiency in Figma and a passion for craft and quality
- Experience using research, insight and data-informed experimentation to improve outcomes
- Confidence designing for all channels but specifically mobile apps, with strong interaction and information design skills
- Experience line-managing and mentoring designers, fostering clarity, confidence and collaboration
- Excellent communication and storytelling skills, able to align partners around complex problems
- A proactive, self-starting mindset with strong collaboration across Product, Engineering and Operational teams
- Curiosity around AI-enabled tools and workflows, and how they can improve the speed and effectiveness of design
What the job involves
- At Trainline, we’re focused on making rail the most convenient, compelling and sustainable way to travel
- Design plays a central role in how we deliver on that ambition, bringing together customer insight, creativity and technology to build experiences that people trust, value and return to
- Our UX team, led by Will Barker (UX Director, formerly IDEO & Samsung), is committed to building the world’s #1 rail platform
- We believe great design doesn’t just improve products, it helps businesses grow, adapt confidently, and continue delivering value as they scale
- Travel doesn’t stop at booking, and for customers, the quality of the journey experience is often defined by what happens on the day of travel, particularly when plans change
- Within our Travel & Disruptions product space, we’re continuing to build on the momentum of The Way to Train campaign, launched in December, by further elevating how Trainline supports customers before, during and after their journey
- This role focuses on shaping a clear, reliable and reassuring travel experience, helping customers feel informed, supported and in control, even when services are disrupted
- As Trainline grows, this space becomes increasingly central to trust, retention and long-term customer value
- This design role sits at the heart of that mission
- As a Lead Product Designer, Travel & Disruptions at Trainline you will…
- As a Lead Product Designer, you’ll help define how Trainline delivers a best-in-class travel experience, designing clarity, confidence and reassurance into every stage of the journey
- This is a hands-on leadership role, balancing strategic thinking with high-quality execution
- You’ll lead design across a set of Travel & Disruptions initiatives that shape how customers plan, travel and respond when things don’t go to plan
- You’ll work closely with Product, Engineering and Data partners to explore, validate and deliver experiences on both Android and iOS apps, ensuring information is timely, interactions are intuitive, and customer needs are at the centre of every decision
- Alongside your individual contribution, you’ll line-manage and mentor designers in this space, setting direction, raising the quality bar, and ensuring experiences feel coherent and consistent across the end-to-end journey
- From early discovery through to experimentation and delivery, you’ll use insight, craft and data to continuously improve outcomes, playing a key role in shaping how customers experience Trainline when it matters most
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (60% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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