Renewal Manager, Mainstay
$70-80.5k
+ Equity
Chatbot-powered student engagement platform
Job no longer available
Chatbot-powered student engagement platform
21-100 employees
Job no longer available
$70-80.5k
+ Equity
21-100 employees
Company mission
To help people take the next step toward a more fulfilling life.
Role
Who you are
- 2+ years of experience with proven success in renewal management within a SaaS or subscription-based business
- Demonstrated ability to build and maintain strong relationships with C-level executives, resulting in a quantifiable increase in renewal rates (e.g., X% increase year-over-year)
- Experience with software sales and/or renewals, including proficiency in Hubspot or a similar CRM
- Problem solving skills to navigate the procurement process
- Excellent written and verbal communication skills, including the ability to influence and negotiate effectively
- Attention to detail
- “No task is too small” attitude, with an eagerness to learn
- Strong stakeholder management skills
- A positive and open approach to growth and learning
- Excellent time management and organizational skills
What the job involves
- The Renewal Manager will be tasked with collaborating closely with internal stakeholders and maintaining strong partner relationships while managing contract renewals
- You’ll engage with senior C-level stakeholders, manage contract negotiations, and develop tailored renewal strategies
- In this role, you’ll be a part of the Revenue Operations team, reporting into the VP of Finance, and working closely with both our Sales and Partner Success teams
- Develop and execute data-driven renewal strategies for high-value accounts, balancing customer needs with Mainstay's business objectives
- Optimize renewal value by proactively identifying partner needs, negotiating mutually beneficial terms, and exploring upsell/cross-sell opportunities
- Own and drive the contract renewal process, collaborating effectively with Sales and Partner Success to preserve and enhance partner relationships
- Proactively engage with key decision-makers to understand their evolving needs, address potential roadblocks, and ensure timely renewals
- Manage the entire contract renewal lifecycle, from pipeline management and CRM updates (Salesforce experience preferred) to risk mitigation and multi-year agreement management
- Accurately forecast renewals, track performance against key metrics (e.g., renewal rate, churn rate, contract value), and provide regular reports on renewal trends, opportunities, and risks
- Continuously improve the renewal process by implementing best practices, streamlining workflows, and enhancing communication with internal and external stakeholders
Our take
Mainstay’s education-oriented chatbot uses the latest in AI to provide the guidance students need to navigate the college experience.
Colleges can’t always be there at all hours of the day to answer student questions. Mainstay’s system uses SMS text messaging, web chat, and chatbots to provide information and tailored, interactive messages to help drive enrollment. Given multiple randomized controlled trials that have demonstrated that Mainstay’s platform leads to increased enrollment, this is a valuable asset for any educational enterprise looking to maximize its investment.
A variety of colleges, including Wayne State, West Texas A & M, and Allegheny College have successfully used Mainstay’s system to increase enrollment, particularly for underserved populations. While Mainstay is continuing to establish itself given its recent name change from AdmitHub, and with competitors such as Intercom and Drift vying for a share in the college conversational sales market, Mainstay will need to continue to make the most of its recent $16 million investment to continue to provide education-enhancing services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company HQ
Downtown Crossing, Boston, MA
Leadership
Kirk Daulerio
(Co-Founder)They previously worked in athletics at their alma mater, Swarthmore College; on the admissions staff of Princeton University, University of Pennsylvania, and Bowdoin College; in college counseling at Gould Academy; and as Director of Member Relations for the Common Application.
Andrew Magliozzi
(Co-Founder & CEO)Before founding Mainstay (formerly AdmitHub) in 2014, they founded Signet Education and KarmaNotes.org. They have an undergraduate degree from Harvard College in History and Literature.
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