Account Manager, DealRoom
Plus commission and stock units plan
M&A lifecycle management platform
Open for applications
M&A lifecycle management platform
21-100 employees
Open for applications
Plus commission and stock units plan
21-100 employees
Company mission
As M&A deals continue to grow in quantity and transaction size, DealRoom aims to create more collaborative, people-driven and equitable deals that focuses more on the original vision of innovation.
Role
Who you are
- 3+ years of working experience in a customer-facing role, preferably in customer success, account management, or a related field at a SaaS company (must)
- You have experience growing customer accounts and turning them into promoters
- You are an expert in account management processes, tactics and best (scaling) practices. You aren’t afraid to bring this expertise to the team and the broader company
- You are the entrepreneurial type who loves helping customers reach their highest potential and you genuinely believe in building and promoting healthy, long-lasting customer relationships
- You share our passion for tech, startups and – most importantly – thriving tech ecosystems!
- You know your way around a CRM (HubSpot is our favourite!)
- Have a strong sense of urgency, which translates into a high-volume result-driven output
- You feel right at home in a multicultural, remote, and fast-growing startup environment
- You can work in Europe and are fluent in English. Additional language skills are welkom/wilkommen/bienvenidos/kyaosopartaal
What the job involves
- Be responsible for achieving net revenue retention and grow your book of business (main KPI)
- Utilize your commercial experience to handle contract renewals, as well as up-, cross-, and keep selling
- Own & manage a portfolio of Major and Tier-1 customers, deals and decision-makers
- Work closely with our product- and insights team to inspire and educate customers about new product releases and relevant developments in the tech ecosystem
- Establish meaningful insights and metrics around customer engagement that can be translated into concrete actions to further maximize net revenue retention
- Develop a deep understanding and finetune our CSM tech stack (mainly HubSpot, Mixpanel, Segment) and workflows with the goal to scale our CS operation, manage customer lifecycles and allocate focus accordingly
- Ensure we remain highly visible within our clients to obtain a strong land & expand strategy
- You will be a key part of accelerating the adoption of our proposition by identifying leads with customers ranging from corporates to startups and VC's to consultancy firms
Our take
M&A transactions are the most pivotal corporate activities and yet are also perhaps the most complex, information-dense and unpredictable processes within the corporate sector. Dealroom is changing the way professionals conduct M&A with an agile-based approach to M&A lifecycle management.
DealRoom is a financial software company that serves corporate development, investment banking, and private equity professionals. Their primary focus is creating secure and efficient workflows for their complex transactions. Crucially, by moving away from excel and email, teams gain deal-wide visibility reducing the risk of value being unrealized.
By focusing purely on improving the process of M&A with software, the team is well-positioned to profit in times where the market is on a tear (like the 2010s) and times where deals dry up, but returns are more precious. It's because of this single-minded approach to process optimisation that the startup’s technology is now being used by some of the world’s leading boutique firms.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Responsive | When you need us, we will be there. Timeliness must be paired with accuracy
- Detail-oriented | We like to be thorough because the small things end up making the biggest difference. We deliver the best results possible
- Empathetic listener | Your perspective is just as important to us as your goals. Understanding your pain points allows us to tailor your experience to fit your unique needs
- Adaptive | The constant evolution of the industry drives us to adopt a change-oriented culture. There is always room for improvement, so we actively seek better methods
- Resilient | As a start-up, resilience became a defining value of DealRoom. Defeat isn’t an option, so we always strive for success
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Kison Patel
(CEO)Worked their way up to Partner level at Transatlantic Investments & Advisory, a boutique M&A advisory firm.
Salary benchmarks
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Diversity, Equity & Inclusion at DealRoom
Morgan Jade Baker (Human Resources Manager)
- Respectful communication and cooperation between all employees
- Teamwork and employee participation, permitting the representation of all groups and employee perspectives
- Work/life balance through flexible work schedules to accommodate employees’ varying needs
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