Account Manager, Lighthouse
$62-76k
+ Bonus
Office located in Denver Metropolitan Area
Hotel revenue management solution
Be an early applicant
Hotel revenue management solution
501-1000 employees
Be an early applicant
$62-76k
+ Bonus
Office located in Denver Metropolitan Area
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- Minimum 3-5 years experience in a combination of revenue management, and/or marketing/sales or providing services and solutions to hotels in revenue management, and/or marketing/sales
- Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
- Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
- Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives and influencing and directing internal product and operations teams
- Excellent analytical, problem-solving, and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions
- Strong overall business and people skills, including planning, presentation skills, sales skills
- Excellent communication skills with the ability to effectively interface with all levels and teams on a formal, informal, written and verbal basis
- Polished written and verbal communication skills
- Self-motivated, goal-oriented, and able to work in a team environment
- Computer proficiency in Excel, MS Word, PowerPoint, SalesForce, etc
What the job involves
- This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge
- If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!
- Account planning by using strong project management skills
- Manage accounts from preparing up-selling to account completion. Manage contract renegotiation and renewals
- Conduct Quarterly Business Reviews (QBRs) with all accounts (> 50 hotels), including comprehensive usage reports, etc
- Conduct Health Checks for smaller customers/Independent hotels
- Conduct regular training and webinars for all customers
- Pro-actively communicate new features/functionalities to all accounts
- Work and/or attend meetings with Business Development Managers on large accounts to ensure minimal leakage. Interface with other teams through written and verbal communications to handle customer situations; involving customer problems and questions
- Collaborate with the Business Development team to identify and grow opportunities within different territories and to increase the MRR footprint and share of wallet for existing accounts
- Conduct regularly scheduled feedback calls and face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities
- Ensure all issues are logged accurately in our CRM system (Salesforce), and that the system is being updated in an accurate and timely manner
- Provide analysis of the competitive activity in the marketing and partnership space
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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