Senior Account Manager, Lighthouse
$81-99.5k
+ Bonus
Office located in Denver Metropolitan Area
Hotel revenue management solution
Open for applications
Hotel revenue management solution
501-1000 employees
Open for applications
$81-99.5k
+ Bonus
Office located in Denver Metropolitan Area
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- 3–5+ years in a customer facing account management, solutions engineering, sales engineering, or technical/customer support
- Prior sales experience a major plus
- Strong ability to communicate business value, strategic roadmaps, and ROI to C-suite and VP-level customer stakeholders
- Critically think about a book of business and how to strategize the growth with a custom centric approach
- “Just do it” attitude. Natural ability to be agile and where multiple hands to support the various customer needs that come up and chase the resolution down internally
- Ability to make decisions and have a bias for action
- Proven experience managing commercial discussions, navigating procurement processes, and handling renewal negotiations
- Ability to read logs, debug configurations, and independently troubleshoot technical issues
- Experience designing and delivering technical enablement to both technical and non-technical audiences
- Strong communication skills to translate between customer care, engineering, support, and business stakeholders
- Familiarity with product usage, analytics tooling (e.g., Salesforce, Gainsight, Looker) is a plus
- Demonstrated agility in adopting AI tools (e.g., ChatGPT, Claude, Copilot, or internal LLMs) to streamline customer communications, summarize technical logs, or automate operational tasks
- Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
What the job involves
- We are seeking a dynamic, technically fluent Senior Account Manager to manage a portfolio of high-impact accounts across the Americas
- This role is pivotal in driving customer retention, expansion, and satisfaction across both Tier 1 and Tier 2 accounts
- You’ll be responsible for executing scalable engagement models, building executive-level alignment, and coordinating cross-functionally to ensure continued platform adoption and growth
- Bringing together a strong operational mindset, commercial acumen, and hands-on technical fluency, you will serve as the primary strategic anchor and escalation point for your portfolio—working directly with sales/commercial teams, telemetry data, and modern AI tooling to ensure exceptional service delivery and measurable ROI
- Build and execute product adoption plans, identifying underused features and mapping them to customer use cases
- Deliver quarterly business reviews to the customer to help them assess their adoption of Lighthouse products, and future growth plans within our suite of products
- Oversee the end-to-end renewal process to ensure timely contract execution, while identifying and driving expansion opportunities (upsells, cross-sells, multi-property deals, AMQLs) in close partnership with Sales
- Deliver hands-on enablement and training sessions and workshops
- Serve as the primary point of contact for a portfolio of active customers
- Lead technical onboarding and implementation post sale along onboarding teams
- Triage and resolve escalated technical support issues; partner with Support and Engineering on root-cause analysis and fixes
- Monitor product usage and telemetry data to proactively flag adoption gaps, integration failures, and churn risk
- Act as the technical voice of the customer internally, feeding integration issues, bugs, and feature requests back to Product and Engineering
- Own technical health scoring and reporting on adoption, usage, and support trends across the portfolio
- Systematically record account telemetry, meeting notes, and milestone tracking within CRM tools to maintain single-source-of-truth portfolio visibility
- Maintain strict account hygiene in Salesforce/CRM, ensuring contact details, technical configurations, health statuses, and interaction histories are accurate and up to date
- Identify and scope expansion opportunities (new modules, integrations, advanced use cases) in partnership with Sales/CSM
- Maintain a library of reusable technical assets: integration guides, FAQs, troubleshooting playbooks, and sample code
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools, including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Co-Founder & Chief Customer Officer)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(Co-Founder & CFO)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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