Commercial Launch & Deployment Manager, Mill
$150-170k
2+ days a week in office (San Bruno, CA)
Food waste recycling company
Be an early applicant
Food waste recycling company
501-1000 employees
Be an early applicant
$150-170k
2+ days a week in office (San Bruno, CA)
501-1000 employees
Company mission
To keep food from stinking up your kitchen — and the planet.
Role
Who you are
- Are you someone who thrives in an environment where physical hardware meets high-stakes operational challenges?
- Have you executed complex new product introductions (NPI) or scaled infrastructure solutions across commercial business footprints? Have you coordinated activities across multiple customers simultaneously?
- Hardware Deployment Experience: You have a proven track record of shipping or deploying physical hardware products. Backgrounds in enterprise IoT, commercial charging/energy infrastructure, commercial appliances, or industrial supply chain hardware deployments are highly valued
- An Operations Mindset: You possess a tactical, "measure twice, cut once" philosophy. You are comfortable interfacing with a lot of people daily and dealing with logistics, general contractors, loading docks, and facilities managers
- Cross-Functional Liaison: You know how to translate technical constraints to corporate leaders and floor managers alike with clarity, empathy, and absolute professionalism
- AI-enabled Approach: You err on the side of diving into optimizing workflows through applying AI to help scale at increasing speed and efficiency
- 4+ years of program management, field operations, or hardware launch experience, with at least 2 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments
- Technical literacy; comfortable diving into hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles
- Willingness to travel nationally up to 50% during peak site-deployment and validation cycles
- Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.) is a distinct advantage
What the job involves
- As the Commercial Launch & Deployment Manager, you will serve as the tactical execution lead for Mill’s commercial launch and expansion
- You will work closely with our Head of Deployments and the Operations team to transition our business from initial commercial pilots to full-scale enterprise operations
- This is a fast-paced operational orchestration role designed for an exceptional, detail-oriented leader
- Help to develop, iterate and support the "Mill Commercial Site Readiness Checklist" and launch playbooks across heterogeneous commercial kitchen, grocery and other food service configurations
- Build and maintain the integrated master launch schedule for all customers bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams
- Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths to ensure hitting committed deployment schedules
- Manage third-party vendors needed for successful deployments
- Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are rigorously maintained through installation phases
- Audit vendor performance, ensuring work conforms to Mill's standards, technical specs, and partner-specific security or access requirements
- Partner deeply with the commercial account team to translate complex technical workflows into simplified, high-adoption standard operating procedures (SOPs) for grocery kitchen staff
- Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks optimized for high-turnover service environments
Our take
Wasted food and its decomposition do more for CO2 emissions globally than the entire airline industry combined. Whilst food waste bins run by local councils in the US do redirect the majority of food waste to recycling plants, there are still holes to plug, which is exactly what Mill is doing.
For a yearly subscription, customers can buy and use a combined waste tracking and impact app alongside the company’s purpose-made food waste bin. Unlike other bins for food waste, Mill’s product shrinks and dehydrates waste so that there’s no smell or runoff. Mill will dispose of your waste themselves, and use it for sustainable chicken feed.
With a number of high profile environmentally-friendly investors behind them, the Mill ecosystem has a range of benefits for company subscribers as well as individuals. Restaurants and offices can subscribe to Mill and help to move towards sustainability goals, whilst partnerships with local farms provide a solid revenue structure.
While Mill is currently only available in the US, since its successful first-gen launch in 2023, it has been using funding from that year to enhance its product offering and reach a wider market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2023
$70m
SERIES C
Jan 2023
$100m
LATE VC
Total funding: $170m
Company HQ
San Bruno, CA
Leadership
Harry Tannenbaum
(Founder & President)Previously Director of Hardware at Google, Director of Business Analytics and eCommerce at Nest Labs and Analyst at Gleacher Partner.
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