Account Manager, Algolia

• We’re looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships
• Fluent in Dutch and English
• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms
• A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed
• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)
• Proven ability to identify and close expansion opportunities within existing accounts
• Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges
• Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritisation

Desirable

• As an Algolia Account Manager within our Commercial team, you will own and grow a portfolio of existing customers, driving retention and expansion across your install base
• You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform
• This role requires a strategic approach to account management, aligning Algolia’s solutions to customer goals to deepen adoption and drive revenue growth
• You will partner closely with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity
• You will be expected to navigate ambiguity, define your own approach, and collaborate cross-functionally to improve our go-to-market motion
• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base
• Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers
• Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
• Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience
• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction
• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth
• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia’s position as a leader in search and discovery