Senior Customer Success Manager, AB Tasty
Enterprise, United Kingdom
3+ days a week in office
Customer experience optimisation
Be an early applicant
Customer experience optimisation
201-500 employees
Be an early applicant
3+ days a week in office
201-500 employees
Company mission
To help companies optimise every step of a customer's journey.
Role
Who you are
- Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic Enterprise accounts
- Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences up to C-level
- Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation
- If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
What the job involves
- Team Name & Location: Enterprise Customer Success team, based in London
- Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv. You will report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients
- Role Overview: This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption
- Tech Stack & Tools: You will primarily use our proprietary AB Tasty platform, with a focus on both client-side and server-side implementations, alongside tools like Salesforce and Google Suite
- Additional Information: This is a London-based role with approximately 80% of your working time spent in the UK, including regular presence in our London office, and occasional travel to meet clients or collaborate with team members in India and Tel Aviv. Strong technical curiosity is required to manage complex Enterprise client needs, but no development skills are necessary
- Manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value
- Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives
- Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals
- Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns
- Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement
- Act as a strategic advisor and advocate for your Enterprise customers, presenting KPIs, performance summaries and success stories to both end-users and C-level stakeholders
Application process
- Step 1: Discovery interview with Fayçal Bennegadi, Talent Acquisition Specialist
- Step 2: Hiring Manager interview with Scarlett Tuplin, Head of Customer Success
- Step 3: Case study presentation with Scarlett Tuplin and Parth (UK Head of Key Account Management)
- Step 4: Final meeting with Lee Brooker, Senior Customer Success Manager
Salary benchmarks
Our take
Enterprises have to move and adapt quickly to keep their customers happy, but this isn't always easy. AB Tasty uses embedded AI and automation to help large-scale companies deliver best-in-class customer experiences.
AB Tasty serves a wide range of companies, but focuses largely on e-commerce, travel platforms and fashion retail websites. Their technology easily integrates into any website, and this ease-of-use is a big draw for enterprises. The company now serves around 900 clients, including Cartier, Disney and USA Today. This roster, along with AB Tasty's impressive funding success, is a clear indicator that the company is performing well.
AB Tasty has successfully expanded into the US, with revenue there growing by 480% in just two years. The company merged with competitor VWO in 2026 and now serves more than 4000 customers across Europe and the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2020
$40m
SERIES C
May 2017
$17m
SERIES B
Total funding: $64.1m
Company benefits
- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed
Company HQ
Sainte-Avoye, Paris, France
Leadership
Alix de Sagazan
(Co-CEO)Previously worked as a Product Manager at Adlink Media, and as SEM and Affiliate Manager at Keyade.
Rémi Aubert
(Co-CEO)Previously worked as an SEO Manager at Twenga, and was an SEM and Affiliate Manager at Keyade.
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