Senior Architect, Twilio

Emerging Technologies, Fraud Detection and Governance

$284.3-405.6k

Salary applicable to California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State applicants

SQL

React

AWS

JavaScript

Python

Java

Node.js

Azure

Spring

SpringBoot

Angular 14+

Expert level

Remote from US

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$284.3-405.6k

Salary applicable to California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State applicants

SQL

React

AWS

JavaScript

Python

Java

Node.js

Azure

Spring

SpringBoot

Angular 14+

Expert level

Remote from US

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
15+ years in architecture or principal engineering roles within innovative, fast-paced environments
Applied fraud detection and governance framework experience
Familiarity with AI, machine learning, and LLMs with experience deploying models or AI-driven projects
Demonstrated success designing large-scale, high-performance architectures across AWS & Azure
Strong leadership and mentoring skills, with proven ability to drive technical direction
Excellent communication skills for both technical and non-technical audiences
Proficiency in multiple programming languages (e.g., JavaScript, Python, Java, Go)
Experience with both front-end (React, Angular) and back-end (Node.js, Spring, SpringBoot) development
Deep understanding of database technologies (SQL and NoSQL) and their tradeoffs
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions

Desirable

Experience contributing to open source or tech innovation communities
Track record of rapid prototyping and iterative product development
Exposure to distributed systems and high-reliability platforms
Knowledge of risk management best practices in experimental projects
Experience working with global teams and remote-first environments
Entrepreneurial mindset with a passion for emerging technologies
Advanced problem-solving skills with ability to anticipate technology trends
Background in engineering and technical architecture roles

What the job involves

Join the team as Twilio's next Senior Architect for Emerging Technologies Experimentation Team with a focus on fraud detection and governance
This position is needed to drive next-generation innovation by designing, prototyping, and implementing forward-looking technical solutions for Twilio’s innovation team
As an Sr Architect, you’ll leverage your depth of technical knowledge, architectural vision, and leadership to pioneer transformative ideas
This high-impact, entrepreneurial role empowers you to shape the future of Twilio, experiment with emerging technologies, and directly influence our trajectory in a competitive tech landscape
You will be the bridge to guide technical decisions that ensure our experiments can be quickly moved to production, if successful
This role is accountable for ensuring they understand Twilio’s enterprise architecture and can help ensure scalability, extensibility in our technical design as well as call out one way door decisions when defining architectures
As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence
From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here
Architect and prototype scalable, high-performance solutions using modern technologies
Experiment and iterate on new product ideas, leveraging AI, machine learning, and emerging tech
Lead technical direction, guiding and mentoring engineering teams throughout the development lifecycle
Partner cross-functionally to align prototypes with business opportunities and strategic goals
Mentor a group of software development engineers across US and India
Communicate technical vision and results clearly to stakeholders and executive leadership

Application process

Applications for this role are intended to be accepted until August 30, 2026 but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

Share this job

View 100 more jobs at Twilio