Customer Experience Associate, NorthOne

Salary not provided

Market range for this role at North One in the US is $20/hour and in Canada it is $22/hour

Intercom

Junior level

Remote in Canada, US

SME digital banking

Be an early applicant

SME digital banking

21-100 employees

FintechB2BBankingSaaSMobile

Be an early applicant

Salary not provided

Market range for this role at North One in the US is $20/hour and in Canada it is $22/hour

Intercom

Junior level

Remote in Canada, US

21-100 employees

FintechB2BBankingSaaSMobile

Company mission

To eliminate financial administration for business owners so they are able to focus on what really matters: growing a successful business.

Job

Company

Role

Who you are

You are a natural communicator and you love diagnosing and solving problems
You are curious and enjoy learning how a product works so you can help your customers get the most out of it
You live and breathe customer care and understand how to measure the impact of great customer experiences
You love to troubleshoot and find a clear and understandable solution for customers
You have a track record of delighting customers in a Support/Success/Care role
You are team-oriented and going above and beyond to help out your peers is part of who you are

Desirable

You have done this before. You have run support queues at a fast-growth startup
You geek out over technology and/or FinTech
You have experience with Intercom as a chat platform
You come from a family of small business owners

What the job involves

North One is looking for a Customer Experience Associate to join our high performing team
We ❤ our customers. As our Customer Experience Associate, you’ll work with our world-class Customer Experience team
Reporting to our Chief Customer Officer, you’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more

Our take

NorthOne’s API enabled mobile banking platform is targeted at small business owners, startups and freelancers who don’t have the capacity or business infrastructure to effectively manage their finances.

In exchange for a monthly fee, account holders get unlimited free transactions, invoicing tools, as well as connectivity with a range of popular business apps including PayPal, FreshBooks, Etsy, and Square. There are also no non-sufficient funds or overdraft fees, a penalty which costs US bankers millions per year.

Mobile financial services are expected to be worth $60 billion by 2025, and competition for a slice of the pie is fierce. Big banks, as well as other startups like Azlo and Bank Novo all stand beside NorthOne in targeting the growing SME market. However, with substantial funding at its back, the company has set its sights on becoming the go-to digital banking solution for small businesses.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

-36% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 4 rounds)

Oct 2022

$67m

SERIES B

Mar 2020

$21m

SERIES A

Total funding: $90.5m

Company benefits

Health and Dental: NorthOne is proud to offer inclusive health and dental coverage.
Flex Tme: You know when you do your best work. We celebrate accomplishments, not how many hours are spent at the office.
Unlimited Vacation: Take as much time off as you need to recharge and make sure you’re working sustainably.
Professional Development: We cover the cost of classes, workshops and conferences, as well as providing access to our ever-growing library of industry-related books.
Community: Bond with your teammates over shared interests at regular get-togethers.
Remote-friendly Environment: Flexibility to work from home, office, or both! We support our teammates wherever they prefer to work.
Computer Equipment: We make sure you have the best equipment so you can produce great work.

Company HQ

Midtown Manhattan, New York, NY

Articles

NorthOne Eliminates NSF & Overdraft Fees For Its Small Business Owners

Profit First and NorthOne Partner to Fight Small Business Poverty

NorthOne Expands Leadership Team with Sarah Livnat as Head of People

NorthOne Announces $67 Million Series B Round

Leadership

Eytan Bensoussan

(CEO)

Worked at McKinsey & Company as a Senior Engagement Manager. Was an Entrepreneur in Residence at Ferst Capital Partners. Member of the Forbes Finance Council.

Justin Adler

(COO)

CEO and Co-Founder of Wetlabel. Has worked as Marketing Manager at Frank and Oak, Product Portfolio Manager at Keeward, and Director of Product and Marketing at SourceKnowledge.

Share this job

View 1 more job at NorthOne