Customer Support Representative, Zen Educate & Zen Locum

• The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team
• Passion for companies that have a positive social impact and the education sector
• ‘Can do’ attitude, bias for action and you want to be part of a growing motivated team
• You love to take pride in creating an exceptional experience for customers Having experience and/or strong knowledge of the education sector is a big plus

Desirable

• As a full-time Customer Support Representative based in Vancouver, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support
• Respond to inquiries from schools and educators promptly via email, phone and text
• Manage and maintain the support inbox, ensuring all queries are handled efficiently
• Monitor the Slack channel and escalate issues as needed
• Identify trends in queries and recommend process improvements to enhance the school and educator journey
• Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience
• Contribute to building a support knowledge base to create more efficient support for the future
• Document and escalate key issues for further action