Client Success Manager, General Assembly

Salary not provided

Excel

Junior and Mid level

Remote from US

Global digital skills training school

Be an early applicant

Global digital skills training school

1001+ employees

B2CEducationTrainingLearningSaaS

Be an early applicant

Salary not provided

Excel

Junior and Mid level

Remote from US

1001+ employees

B2CEducationTrainingLearningSaaS

Company mission

To foster a global community of individuals empowered to pursue the work they love.

Job

Company

Role

Who you are

Experience: At least 2+ years of prior work experience with polished communication and a strong work ethic
Client Management: Minimum 2+ years in consulting, customer service, or client management working with various stakeholders
Technical Proficiency: 2+ years of proficiency using Excel and Google Suite
Leadership: Experience in project management or coordinating training programs is a plus
Travel: Ability to handle significant travel, up to 50%

What the job involves

Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies
Execute engagement and delivery strategies for both online and in-person training programs
Document direct costs associated with program delivery
Own internal and client-facing meeting summaries, including key decisions and action items
Track day-to-day program success through learning and sentiment metrics
Collaborate with internal teams to ensure high-quality corporate program delivery
Create and present delivery reports containing qualitative and quantitative data

Our take

General Assembly is building a classroom-to-career pipeline, with the aim of empowering people to pursue work that they love. At the same time, it wants to be seen as an innovation in hiring and upskilling and be recognised as helping to diversify the digital workforce.

It offers a long list of courses for in-demand skills such as coding, UX and design, marketing, and product management. The market for these courses has grown substantially (around 10x) since GA launched, and large companies like IBM and L'Oréal hire it's alumni.

Now owned by staffing giant Adecco, GA will have all the resources it needs to continue to grow. The test will be to make sure it continues to innovate under new ownership.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

10% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 7 rounds)

Sep 2015

$70m

SERIES D

Mar 2015

$35m

SERIES C

Total funding: $163.2m

Company benefits

Work from home opportunities

Company HQ

Flatiron District, New York, NY

Leadership

Daniele Grassi

(President & CEO)

Previously Chief Business Officer and President at Ironhack, COO at Wiley Edge and was the VP of Univision Communications.

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