Account Strategy Manager, Within3
Insights management platform for life science
Be an early applicant
Insights management platform for life science
101-200 employees
Be an early applicant
101-200 employees
Company mission
To develop a way for pharmaceutical, biotech, and medical device companies to gather the insights that drive innovation and deliver powerful results for their business and life-changing results for patients around the world.
Role
Who you are
- 4+ years of experience in Account Management, Customer Success, or Strategic Partnerships within a B2B SaaS environment, preferably enterprise-focused
- Proven track record of owning and growing large, complex accounts, including renewals and multi-product expansion
- Strong executive presence with the ability to build credibility and trust with senior stakeholders
- Demonstrated success driving net revenue retention, expansion, and long-term account growth
- Ability to navigate complex organizations and manage multiple stakeholders across functions and seniority levels
- Strong strategic thinking, business acumen, and consultative/solution selling skills
- Comfort working with data to forecast growth, assess account health, and tell a clear value story, including ROI that clients have realized and validated
- Organized and data-driven; comfortable in Salesforce and Hubspot and project tools such as Jira
- Ability to operate effectively in a fast-paced, high-growth, and cross-functional environment
- Pharma, biotech or Medical Affairs and Commercial experience strongly preferred
- Applicants must reside in he US, be able to work through East coast timezone and have full right to work and reside in the US
- If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What the job involves
- As Account Strategy Manager (ASM), you will be the account owner for Within3's most strategic, high-value client relationships. You will be responsible for driving net and gross retention, expansion, and long-term strategic value across your assigned key accounts
- Serving as the primary point of contact for key stakeholders, you will partner closely with internal Subject Matter Experts (SMEs), Business Development, Marketing and Product teams to expand Within3's footprint across the full Within3 product and services suite. You will act as a trusted advisor, aligning client business objectives with Within3 solutions to drive measurable impact and durable partnerships
- This role reports to the SVP of Client Success
- Own a portfolio of strategic, enterprise-level accounts with full accountability for adoption, expansion, and overall account growth
- Serve as the primary relationship owner and executive point of contact for assigned key accounts
- Develop and execute multi-year account strategies and account plans and growth strategy, aligned to client business objectives and Within3 priorities
- Co-own renewal planning and negotiation in partnership with Sales, ensuring strong gross and net retention outcomes
- Identify, scope, and drive expansion opportunities across the full Within3 product and services suite
- Partner closely with internal SMEs, Implementation, and Product teams to deliver cohesive, strategic solutions to client needs
- Conduct regular executive business reviews (QBRs) focused on value realization, outcomes, roadmap alignment, and future opportunities
- Represent the voice of strategic customers internally, influencing product roadmap, service offerings, and go-to-market strategy
- Proactively identify risks, competitive threats, and changes in client strategy; develop mitigation and growth plans accordingly
- Act as a strategic advisor to clients by deeply understanding their business, therapeutic areas, and long-term objectives
- Maintain accurate account plans, opportunity pipelines, renewal forecasts, and notes within the CRM
- Support cross-functional alignment by ensuring seamless handoffs and collaboration between Sales and delivery teams
Our take
Within3 is a platform that helps those working in pharmaceuticals, medical practices, and for hospitals to make informed decisions in their work. From research and development to commercialization, the analytics platform reviews and identifies data from medical affairs, commercial, internal and payer groups to help navigate the industry.
Fast-acting results have become more and more vital for this industry in recent years, and as a result Within3 have attracted serious funding. This will be invested in global expansion and product development which will be crucial as they continue to meet the growing demand from the market.
Within3 is already used by the top 20 pharmaceutical companies and have customers in over 150 countries. By having such a strong need for the product combined with significant financial backing, Within3 is well set to see continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2020
$100m
GROWTH EQUITY VC
Dec 2012
$20m
GROWTH EQUITY VC
Total funding: $120m
Company benefits
- Remote work options
- Comprehensive benefits package
- Generous paid time off
- Professional development opportunities
- Dynamic culture
Company HQ
Lakewood, OH
Leadership
Erin Mistry
(CEO)Alongside serving as Within3's CEO, Erin is part of the Harvard T.H. Chan School of Public Health Executive Council, as well as the co-founder and CEO of SNAP Life Sciences. They are also a Board Member at FACCNE, ACCESS Forum and Incubate Coalition.
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