Director of Strategic Accounts, ASAPP
$185-210k
+ Stock options
AI agents for enterprise contact centers
Be an early applicant
AI agents for enterprise contact centers
201-500 employees
Be an early applicant
$185-210k
+ Stock options
201-500 employees
Company mission
To solve the toughest challenges in customer services with AI.
Role
Who you are
- Someone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
- Someone excited to create raving fans out of early adopters, risk takers & visionaries
- Motivated by venturing into and believing in something to create a market that no one has invested in before
- Aren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
- Thrive in complex, multi-constituent large enterprise selling environments
- Excited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them
- 10+ years exp selling enterprise SaaS
- 5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
- Extreme curiosity with a bias towards consultative, solution-oriented selling
- Passionate about helping customers with transformative business outcomes and value
- Solid understanding of Customer Service/Experience industry
- Technical proficiency with advanced software technologies (eg AI)
- High integrity and humility, leading to trust and credibility
- Persistent follow-through driven by care
- Positive attitude; finds ways to win and never quits
- Tireless work ethic; operates with a sense of urgency at all times
- Presumptive closer
- Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company
- Not “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold
- Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
- Knowledge of which resources to bring in & use the full force of the business and all of its assets
What the job involves
- The Strategic Account Director is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos
- Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
- Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
- Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
- Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
- Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
- Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
- Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
- Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
Our take
With around 70% of purchases driven by customer experience, call centers are an important part of many large companies' sales operations. But call centers have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call center agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-center market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as JetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company HQ
World Trade Center, New York, NY
Leadership
Priya joined ASAPP in 2022 as CTO, moving into the role of President of Technology in 2023, Interim CEO in 2024 and CEO in 2025. Prior to ASAPP, she spent 3 years at Microsoft as a VP of Data & AI and 2 years at IBM as CTO/VP of Applied AI.
Jo-Anne Sinclair
(CLO)Prior to joining ASAPP in 2016, Jo-Anne was an Attorney at Sereno Legal Service and an SVP of Legal at Nuance Communications. She was also on the General Counsel at ScanSoft for 5 years and Caere Corporation for 2 years.
Nirmal Mukhi
(Chief Architect)Nirmal joined ASAPP in 2021 as a Director of Machine Learning Infrastructure. Since then, he has held a number of roles and moved into the role of Chief Architect in 2025. Previously, he served as the CTO at TRANSFR and spent 19 years at IBM, joining as a Software Engineer before becoming a Solutions Portfolio Manager, Development Manager of IBM Watson Education, and Development Leader of Watson Education Platform.
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