Senior Manager of Customer Success Management, Chainguard
EMEA/APJ
£127.5-150k
+ bonus (depending on experience)
Software supply chain security
Be an early applicant
Software supply chain security
501-1000 employees
Be an early applicant
£127.5-150k
+ bonus (depending on experience)
501-1000 employees
Company mission
To make the software supply chain secure by default.
Role
Who you are
- 4+ years of experience in Customer Success, Technical Account Management, or related fields
- Prior people management experience with a track record of developing high-performing teams
- Experience supporting Enterprise or high-ARR customer segments
- Experience with high-touch customer success models
- Background in Cybersecurity, DevOps, or a related technical domain preferred
- Strong operational mindset with experience building or optimizing processes
- Proven ability to drive retention and growth in a metrics-driven environment
- Excellent communication and interpersonal skills across diverse audiences
- Bachelor’s degree in a relevant field; advanced degree preferred
- Currently located in the United Kingdom
What the job involves
- The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments
- As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies
- Leadership and People Management:
- Build, lead, and mentor a team of CSMs supporting Enterprise customers
- Foster a collaborative, high-performance, and customer-centric culture
- Provide coaching, performance management, and career development support
- Drive accountability through clear goals, metrics, and regular feedback
- Segment Strategy and Execution:
- Partner with Customer Success and cross-functional leaders to define segment-specific strategies
- Execute programs tailored to Enterprise customer needs
- Design and operationalize engagement models
- Ensure consistency in customer journeys while adapting for segment nuances
- Customer Management:
- Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
- Guide the team in identifying churn risks and expansion opportunities
- Drive proactive outreach and intervention based on data insights
- Support account reviews and leverage segment-level insights to improve outcomes
- Client Engagement and Advocacy:
- Ensure strong stakeholder relationships across Enterprise accounts
- Deliver consistent value through interactions
- Capture and synthesize customer feedback to inform internal teams
- Act as the voice of the customer to influence product and go-to-market strategy
- Retention and Growth:
- Collaborate with Sales, Product, and Marketing to drive adoption and expansion
- Support renewal strategies and improve retention outcomes across segments
- Leverage data to contribute to accurate forecasting and pipeline visibility
- Identify and scale growth opportunities within the Enterprise base
- Operational Excellence:
- Implement and refine processes that enable scale and efficiency
- Improve team productivity through tooling, automation, and best practices
- Standardize workflows and reporting for consistency and visibility
- Monitor industry trends and evolve engagement strategies accordingly
Our take
Developers rely on open source code and apps in their day to day work, but when the provenance of the code is unknown this creates potential weaknesses that cybercriminals can exploit. Chainguard exists to build security into the coding supply chain by making it possible for companies to enforce security policies based on auditable signatures baked into the code.
In the wake of huge cyber attacks, software supply chain security has been an area of major focus. However, most of this has surrounded the scanning and detection of threats. Chainguard's approach comes from the other end of the process, focusing on building security into the software itself.
Built by former engineers who are aware of developer workloads, Chainguard is designed to be easily installed and integrated into existing automation systems. The company has secured substantial funding, the latest of which will support more aggressive product and R&D spending as it looks to further boost sales.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$280m
GROWTH EQUITY VC
Apr 2025
$356m
SERIES D
Total funding: $892m
Company benefits
- Equity/stock options
- Unlimited PTO
- Remote work with flexible coworking and team meetup opportunities
- Home office and internet stipend
- 100% health/dental/vision insurance coverage for you and your family
Company HQ
Everest, Kirkland, WA
Leadership
Dan Lorenc
(CEO & Co-Founder)Before co-founding Chainguard was a Software Engineer at Google, Disqus and Microsoft.
Kim Lewandowski
(CSO & Co-Founder)Prior to co-founding Chainguard was a Product Manager with Google. Before that was the Head of Product & Engineering at Brit + Co and the founder of Spotwag.
Matthew Moore
(CTO & Co-Founder)Was a Software Engineer at VMware, Google and Microsoft.
Ville Aikas
(Distinguished Engineer & Co-founder)Was a Senior Staff Engineer at VMware and a Software Engineer for Google and the University of Washingtom. Was previously Owner at VA Systems.
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