Senior Client Success Manager, Paid
$90-100k
Creator marketplace
Posted today
Creator marketplace
101-200 employees
Posted today
$90-100k
101-200 employees
Company mission
To empower creators to make a living doing what they love.
Role
Who you are
- Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
- Develop and present data-driven recommendations to support account growth and retention
- Address client concerns proactively, leveraging data and internal experts as needed
- Seamlessly manage creator relationships and campaigns to deliver operational excellence
- Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics
- Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings
- You’re client-obsessed and driven to go above and beyond to keep clients happy
- You create meaningful relationships and deeply understand client campaign goals and broader business objectives
- You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs
- You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking
- You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once
- You’re data-driven, using insights to tell compelling stories and guide decisions
- You’re a strong collaborator who shares learnings, best practices, and resources with your team
- You have a growth mindset and consistently seek feedback for self-improvement
- You have experience in digital and creator marketing and a strong understanding of social media platforms
- You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
- You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals
- Experience working with enterprise-level clients in agency, or creator tech is highly preferred
What the job involves
- As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners.
- This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management
- You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients.
- You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth
- You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers
- Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
- Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews
- Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives
- In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)
- Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores
- Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities
- Manage multiple programs simultaneously with periods of varying workload and complexity
- Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements
- Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement
- Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions
- Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities
- To be successful, you'll need to;
- Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
- Develop and present data-driven recommendations to support account growth and retention
- Address client concerns proactively, leveraging data and internal experts as needed
- Seamlessly manage creator relationships and campaigns to deliver operational excellence
- Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics
- Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings
Our take
The social media creator economy has continued to grow and flourish in recent years. However, influencers continue to battle the challenge of an ever-changing engagement algorithm. This has not made it easier for big brands, who have, since the early days of social media, struggled with harnessing the power of influencer marketing. #Paid was founded to provide a solution to both stakeholders.
#Paid is a creator marketing software platform built as a marketplace for businesses to harness the influencer marketing economy. It allows influencers access to a wide array of clientele, and provides its business customers with the ability to generate campaigns, shop creators, and reach their target audience without the expertise previously needed to execute these campaigns. The company’s precision matching has contributed significantly to its success in recent years.
Impressively, the company serves McDonalds, Sephora, Samsung, and Disney amongst other big names. With the continued rise of the content creation industry, #Paid’s unique positioning as both content and brand advocate should secure its growth along with it. Recently, the company was named an official TikTok Marketing Partner, offering yet more opportunity for it to expand the reach of its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$13.5m
SERIES B
May 2018
$9m
SERIES A
Total funding: $24m
Company benefits
- Digital first
- Spending account
- Unlimited vacation
- Team socials
- Internet / phone allowance
- Health coverage
- Education allowance
- Summer Fridays
Company HQ
Wellington Place, Toronto, ON
Leadership
Bryan Gold
(Co-Founder & CEO)Previously worked as a Launch Specialist at Apple and is an Alumnus of Next Founders.
Adam Rivietz
(Co-Founder & CSO)Previously the Founder & President of Entourage Apps, which was acquired, as well as Owner & Founder of MyProm Inc.
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