Product Operations Lead, Glean
$198-235k
3-4 days a week in office (Palo Alto, CA)
AI-based search engine connecting enterprise data
Open for applications
AI-based search engine connecting enterprise data
1001+ employees
Open for applications
$198-235k
3-4 days a week in office (Palo Alto, CA)
1001+ employees
Company mission
To expand human potential to do extraordinary work.
Role
Who you are
- Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields, or related field is a plus
- 6-10+ years in Product Ops, Product Strategy, or PM with strong discovery and analytics skills
- Solid understanding of product development lifecycles (PDLC)
- Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges
- Demonstrated ability to synthesize ambiguous customer/market signals into sharp product bets and measurable outcomes
- Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods
- Exceptional communication skills (facilitation, written briefs, problem narratives, decision logs)
- Comfortable influencing execs and cross-functional leaders; high bias to clarity and decision velocity
- Strong organizational and project management skills, with attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Hands-on experience and technical aptitude to configure and automate workflows in tools like Jira is expected
- Experience with SQL or similar data tools for self-serve analytics strongly preferred
What the job involves
- As Product Operations Lead, you’ll play a pivotal role in shaping and scaling the operational backbone of Glean’s product development
- Reporting to the Head of Product Ops, you will be a force multiplier for our high-growth SaaS product organization, blending strategic thinking with hands-on execution and relentless curiosity
- You thrive in navigating ambiguity, building scalable processes, and championing data-driven decisions that deliver value for our customers and teams — and you think AI first!
- You will implement and optimize scalable processes to support Glean’s growth, focused on Product and GTM
- Own cross-R&D, Marketing, and GTM activities, such as release notes, beta programs, PM customer meetings, and customer feature request processes
- Build strong relationships and facilitate the flow of information between R&D and stakeholders across the business
- Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams
- Build stronger products and field product knowledge by partnering with enablement and by growing programs such as field specialists
- Develop and implement scalable systems and AI automations to gather and synthesize customer, user, and field insights and ideas
- Unearth and provide cross-product opportunities and insights based on customer feedback, field feedback, deal wins, losses and churn, and product data, understanding which areas are gaining traction and which are stalling to recommend product decisions
- Use AI and data analysis skills to derive actionable insights from diverse data sources
- Champion a product-led culture by supporting best practices and continuous improvement in product development processes
- Develop and maintain tools (e.g., agents, templates, integrations) to automate workflows and reduce administrative burden on product managers and speed information sharing and impact
- Collaborate with product managers and data analysts to build dashboards and metrics tracking product adoption, defect trends, and other key indicators
- Assist with Jira configuration, dashboard creation, and workflow automation to enhance the product development lifecycle (PDLC)
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having emerged from stealth in 2021, it received a $1B valuation in early 2022, thus achieving unicorn status. Since then, the company has gone on to raise substantial funding and bring its valuation up to $7.2B in 2025. With this impressive growth, its secured some big name customers like Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. And its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(Co-Founder & CEO)Former Engineer at Google and Microsoft. Arvind is also the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
TR Vishwanath
(Co-Founder & CTO)Before co-founding Glean, TR was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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