Senior Program Manager, Monotype
Revenue Operations
$110-125k
Plus corporate bonus
Office located in Woburn, MA
Typeface design company
Be an early applicant
Typeface design company
1001+ employees
Be an early applicant
$110-125k
Plus corporate bonus
Office located in Woburn, MA
1001+ employees
Company mission
To deliver the design assets, technologies, and expertise required for brands to build authentic, memorable experiences at every possible touchpoint.
Role
Who you are
- The ideal candidate is a finisher. You are organized enough to hold a dozen moving parts in a single credible plan, technical enough to write requirements a Salesforce team can build against, and persuasive enough to drive a decision out of a room of senior stakeholders when you own the outcome but not the org chart
- You are equally comfortable running a steering review and building the checklist that keeps a launch from slipping
- 5+ years of experience in Revenue Operations, Sales Operations, GTM Programs, Business Operations, a GTM-focused PMO, or management consulting, including direct ownership of cross-functional projects from intake through adoption
- Experience in SaaS, technology, B2B sales, or high-growth organizations, ideally with recurring or subscription revenue models
- A demonstrated track record of shepherding cross-functional programs to completion in environments where you owned the outcome without formal authority over the people delivering it
- Strong Salesforce fluency – able to write clear requirements and user stories, speak credibly about objects, data structures, quoting/CPQ, and process automation. You do not need to be an administrator, but you must be able to hold your own with one
- Experience with go-to-market launch readiness – supporting or owning the operational side of new product, offering, or packaging launches
- Exposure to pricing operations – rate cards, discount and approval governance, deal desk, or quote-to-cash process – and comfort translating commercial decisions into operational requirements
- Demonstrated change management and enablement experience: communication planning, training, documentation, and adoption measurement
- Strong process design and documentation discipline – you can map a messy current state, design a better one, and write it down so it survives you
- Comfort with reporting and BI tools such as Salesforce reporting, Tableau, Power BI, or Looker – enough to baseline a process, measure the change, and defend the numbers
- Experience with project and work management tooling (e.g., Jira, Asana, Smartsheet, Monday) and pragmatic use of agile or hybrid delivery methods
- Excellent communication and stakeholder management skills, including the ability to run a steering conversation with senior leaders and drive a clear decision
- Strong bias for action, high attention to detail, and comfort managing multiple concurrent priorities in a fast-paced, ambiguous environment
- Growth mindset and willingness to learn and adopt new tools, including AI and automation platforms
- Nice to have: Salesforce Administrator or CPQ certification, or a project/change management credential such as PMP, Prosci, or Scrum
What the job involves
- We are looking for a Senior Program Manager, Revenue Operations to take the initiatives that improve how we sell and turn them into delivered, adopted reality. This person is the connective tissue of our Revenue Operations team: the owner who takes a new product launch, a pricing change, a Salesforce improvement, or a process redesign from an idea on a roadmap through requirements, build, testing, rollout, and adoption – and then proves it worked
- You will run the RevOps program portfolio end to end, lead the go-to-market operational readiness for new products and offerings so the field can quote, sell, book, and report on day one. You will partner closely with Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and our Salesforce and Systems teams
- Part Program Manager, part GTM Engineer, own end-to-end delivery of the Revenue Operations program portfolio – driving initiatives from intake and scoping through requirements, build, testing, launch, adoption, and post-launch measurement, and maintaining a single source of truth for status, owners, dependencies, decisions, and risk
- Partner with salesforce team in scoping, design and execution of RevOps process change needs
- Translate business problems into build-ready requirements – write user stories, process flows, and acceptance criteria for the Salesforce and Systems teams, coordinate and run UAT, and own the “what and why” of the change while the systems team owns the build
- Serve as the go-to-market operational lead for new product, offering, and packaging launches – own the GTM readiness plan and checklist spanning product and price book setup, quoting and order forms, discount and approval rules, contracting and entitlement handoffs, provisioning, reporting and dashboards, and field enablement – so we can quote, sell, book, and report accurately from day one
- Ensure sufficient change management across GTM process initiatives – stakeholder mapping, communication plans, training and enablement, documentation, and adoption tracking – so new ways of working are actually adopted rather than quietly abandoned
- Drive continuous operational improvement – map current-state processes across the lead-to-cash motion, identify friction, manual effort, and broken handoffs, quantify the cost, and drive a prioritized queue of fixes to completion
- Establish and run the program governance cadence – steering reviews with GTM leadership, status reporting, decision and risk logs, and clear escalation paths that keep initiatives unblocked and leaders informed without additional meetings
- Own post-merger integration RevOps work streams to ensure data integrity, go-to-market execution and process builds support integration goals and targets
- Define and track success metrics for every program – baseline the before state, measure the after state, and report adoption and business impact rather than completion
- Build and maintain the Revenue Operations process library – SOPs, rules of engagement, playbooks– so our processes are discoverable, teachable, and durable as the organization scales
- Partner cross-functionally with Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and Systems to align on scope, sequencing, and ownership, and to keep programs moving when priorities compete
- Identify opportunities to apply AI, automation, and improved workflows to remove manual effort from GTM processes and raise the productivity of the revenue organization
Our take
Monotype is a giant in the typeface industry, with well over 100 years in the business. It owns the rights to over 10,000 fonts, including A-list players like Helvetica and Times New Roman. Whilst typeface creation might not seem to be the booming industry it once was, Monotype is carving out some interesting new development opportunities in the hopes of further growth.
As more major organizations go digital, and go global, they need to carry their house image across a growing number of diverse markets (and languages) and render the fonts in high definition. Monotype has been developing a strong reputation for designing multi-lingual brand identities - for example, for the city of Dubai - but also works with Google to bring hundreds of historically unrendered fonts online.
In this way, Monotype is smartly transitioning from a designer/developer of contemporary fonts to a facilitator helping brands to expand globally and into the digital space. With offerings in place to provide this service to fast-growing industries like gaming and online streaming, Monotype is hitching its wagon to hugely lucrative markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Company benefits
- Extensive development and training offerings
- Highly engaged Events Committee to keep work enjoyable
- Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
- Flexible work arrangements and unlimited vacation and sick time
- Generous 401k match to save for your future, and so much more!
Company HQ
Woburn, MA
Leadership
Ninan Chacko
(CEO)Has held a range of senior leadership positions, including Senior Vice President at Sabre Holdings, CCO of Worldspan, CEO of PR Newswire, and CEO of Travel Leaders Group. Serves on the board at Leaders' Quest and TripFactory.
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