Solutions Architect, Workiva

• Demonstrated ability to curate and maintain customer-first relationships
• Willingness to travel up to 25% for team and corporate meetings, fostering relationships and representing company interests
• Reliable internet access for any period of time working remotely
• Undergraduate degree or equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience
• 4 years of experience in service delivery, finance, accounting, audit, or a related field
• An experienced professional with full understanding of area of specialization
• Fully qualified with practical experience of applying industry practices and solutions to creatively solve a variety of issues
• Typically requires a minimum of 4 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or a PhD without experience

Desirable

• The Solutions Architect role works hand-in-hand with clients and partners, transforming our products into tailored solutions for our customers
• Collaborate across teams, fuel innovation, and leave your mark on both our products and customer satisfaction. Your expertise will guide internal resources and directly impact product evolution
• Lead the strategic delivery of contracted services to customers and partners
• Conduct comprehensive discovery sessions to understand business needs and requirements
• Architect solution designs tailored to seamlessly integrate within the Workiva Platform, resulting in the fulfillment of impactful outcomes
• Forge direct and positive interactions with clients and partners, executing standardized solutions that align with their distinctive requirements
• Foster continuous professional growth through dedicated training, ensuring a sustained mastery of financial, risk, and operational reporting on the Workiva Platform
• Assume a leadership role, exemplifying best practices, and mentor peers and Associates, thereby facilitating seamless onboarding and contributing positively to our continuous development endeavors
• The Solution Architect Sets up and installs technical systems, applications or process designs for client’s purchased or outsourced technology and business process solutions
• Works directly with client to manage initial access, map and transfer data, create process documentation and train or coordinate training for client users
• Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution
• Provides feedback based on client experiences to product and professional services teams for product and process improvements
• May work directly with clients on-site or provide installation support remotely
• Contributes to team or matrixed team through the adaptation of techniques and approaches to support projects
• Works on moderately ambiguous problems where analysis of data requires evaluation of identifiable factors
• Solves issues and situations that are composed of various factors; requires an inquisitive mind-set to identify underlying problems
• Applies solutions to independently address assignments of a diverse scop
• Moderately impacts a range of customer, operational, project or service activities within multiple teams
• Demonstrates good judgment in selecting working methods that obtain scalable solutions
• Regularly interacts with high-level individual contributors and managers in related department; in technical track may begin to liaise with directors and senior directors at this level
• Begins building internal network and interactions with senior internal resources
• Based on general objectives, receives minimal instruction on day-to-day work and general guidance on new assignments; operates independently in prioritizing work
• May provide technical direction and guidance to peers