Software Engineer, ServiceNow
Federal
$125.7-160.3k
More information about location
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$125.7-160.3k
More information about location
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- U.S. citizen or Green card (lawful permanent resident) holder only. This requirement is due to federal contract eligibility
- Bachelor's degree in Computer Science, Engineering, or a related field, with 3–5 years of professional software engineering experience, or a Master's degree in a related field with 2–3 years of professional software engineering experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Demonstrated experience building applications full stack applications using modern UX frameworks, JavaScript/TypeScript and a server-side language (for example, Java or Python)
- Builder mindset: thinks like a product manager, designer, engineer, and tester at the same time, weighing user value, usability, technical design, and quality risk before committing to a solution
- Demonstrated effective use of AI tools (such as coding assistants, LLM-based tools, or AI-enabled testing) to improve engineering productivity, and sound judgment about when to rely on AI output and when to verify it
- Strong communication skills and the ability to work with product, QE, and platform partners
- Familiarity with developing products that are accessibility compliant (WCAG)
What the job involves
- The Software Engineer designs, builds, and ships features for the Strategic Portfolio Management (SPM) suite of products, which helps organizations align work with business objectives, manage demand, resources, and projects, and accelerate product and service delivery
- This role combines strong engineering execution with product judgment. The engineer works closely with product managers to understand customer problems, shape solutions, and deliver them end to end. The role also builds AI-native features and uses AI tools to accelerate design, development, testing, and delivery
- Design, develop, and deliver features for the Portfolio Management suite
- Build AI-native features that use generative and agentic capabilities to improve planning workflows, insights, and user experience
- Apply AI tools effectively across the development lifecycle, including code generation, test creation, debugging, documentation, and code review, while validating output for correctness, security, and maintainability
- Partner with product managers to translate customer needs into well-scoped technical solutions and to weigh trade-offs between user value, complexity, and delivery timelines
- Write clean, tested, and maintainable code with automation and participate in code reviews, design reviews, and release activities, and contribute to team engineering practices
- Investigate and resolve production issues, including P1 escalations during US business hours, and drive root cause analysis and preventive fixes
- Contribute to platform security, accessibility (WCAG), and quality improvements
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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