Deal Support Desk Analyst, Mimecast
£44-66k
+ Bonuses
HR management & advanced email security
Be an early applicant
HR management & advanced email security
1001+ employees
Be an early applicant
£44-66k
+ Bonuses
1001+ employees
Company mission
To stop bad things from happening to good organisations.
Role
Who you are
- Practical experience in Deal Desk, Sales Operations, or Revenue Operations, with the ability to handle routine quotes and cases within established guidelines and recognize when to escalate complex or non-standard deals
- Strong Salesforce and CPQ/RCA experience, plus working knowledge of NetSuite
- An understanding of pricing models, discounting, and revenue recognition
- Experience managing a high volume of concurrent cases, with the ability to prioritize and solve problems under tight deadlines
- Strong communication and stakeholder management skills across Sales, Legal, Finance, and leadership
Desirable
- Familiarity with ASC 606, SaaS pricing models, and discounting strategies
- Experience with AWS Marketplace or other cloud marketplace transactions
- Experience in high-growth B2B SaaS environments
- Knowledge of financial modeling, contract terms, subscription-based pricing, and multi-year deals
What the job involves
- As a Deal Support Desk Analyst, you'll help Sales, Legal, Finance, and Operations structure, approve, and close deals accurately and in line with policy. You'll manage a high volume of inbound cases, from custom quotes and non-standard deal setups to AWS orders, and keep the quote-to-close process moving
- This is a full-time role on the Deal Support Desk. You'll combine hands-on deal support with cross-functional problem-solving and improvements to the systems and processes behind sales execution. The role offers salary, bonuses, and career growth opportunities
- Partner with Sales to assess, structure, and approve quotes within pricing, discounting, and legal guidelines
- Work with Legal, Finance, and Revenue Operations to resolve deal roadblocks, clarify contract terms, and escalate complex cases, including through deal strategy calls
- Research contract and deal information in Salesforce and NetSuite, maintaining detailed case notes and status updates for auditability
- Manage a high volume of cases, prioritizing custom quotes, non-standard deal setups, and AWS orders by complexity and legal risk
- Monitor email and Slack queues, including overnight activity, to keep cases moving
- Triage requests for information and proposals (RFx), routing questions to the appropriate Tiger Team owner using the standardized delegation roster
- Work with Finance on billing, revenue recognition, and contract compliance, including AWS orders
- Improve deal workflows and configure and support RCA and deal workflow automation
- Partner with IT to flag Salesforce issues and develop workarounds while permanent fixes are implemented
- Give Enablement, IT, and Business Operations feedback on product, process, and system changes, and help build sales plays and promotions
Salary benchmarks
Our take
Mimecast’s next-gen cloud-based security, archiving, and continuity services provide comprehensive risk management in a fully integrated solution, protecting over 40,000 customers worldwide and blocking 162+ million threats. With its adaptable platform, Mimecast focuses on developing capabilities to meet increasing risks and forming strategic partnerships.
Following its acquisition by Permira, Mimecast has expanded globally, reaching more countries.. Recently, Mimecast acquired Elevate Security, enhancing its offerings with insights into human behaviours and risks. Elevate Security's platform flags high-risk individuals with a precision risk scoring algorithm, complementing Mimecast’s Awareness Training for targeted intervention and training.
Since 2003, Mimecast has empowered customers to mitigate risks and manage complexities in a threat landscape driven by cyberattacks and human error. Mimecast’s advanced solutions in threat detection, brand protection, and data retention enable organisations to work protected.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$62m
SERIES C
Jan 2010
$21m
SERIES B
Total funding: $88.7m
Company HQ
City of London, London, UK
Leadership
Marc van Zadelhoff
(CEO)Prior to joining Mimecast in 2024, Marc was the CEO of Devo. They also spent nearly 12 years at IBM in various roles, including General Manager of IBM Security (Business Unit CEO).
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