UX Researcher, Xeneta
1 Year Fixed Term
Salary not provided
FullStory
Mid and Senior level
London
Ocean & air freight rate benchmarking platform
Posted today
Ocean & air freight rate benchmarking platform
201-500 employees
B2BLogisticsFreightAnalyticsSupply Chain
Posted today
Salary not provided
FullStory
Mid and Senior level
London
201-500 employees
B2BLogisticsFreightAnalyticsSupply Chain
Company mission
To transform the ocean and air freight markets.
Role
Who you are
- We are looking for someone who can take ownership of user insights, validation studies, and customer experience strategy to support our rapid product evolution
- 3+ years of UX Research experience, ideally in a B2B SaaS environment
- Strong qualitative research skills—experience conducting user interviews, usability testing, and translating insights into actionable recommendations
- Deep experience in survey design, data analysis, and behavioral UX analytics using Qualtrics, CommandAI, CommandBar, Fullstory or similar tools
- Experience designing validation studies—qualitative hypothesis testing followed by quantitative validation/falsification
- Workshop facilitation skills—comfortable leading ideation, prioritization, and research debriefs
- Experience working with small research panels in a niche B2B industry is a preference, adapting methodologies to limited sample sizes
- In addition, you will benefit from approaching your work with a strategic mindset, where you connect user insights to long-term product decisions and roadmap validation
- It is also preferable if you enjoy coaching, mentoring, and embedding UX Research best practices across Product and Engineering teams
- Customer-obsessed—always seeking to uncover deep insights and drive meaningful improvements
- Analytical & structured—able to extract patterns from data and turn them into strategic recommendations
- Collaborative & proactive—a self-starter who can work independently while engaging key stakeholders
- Strong communicator—able to break down complex topics into clear, concise, and actionable insights
- Curious & adaptive—relentless in asking the right questions and pushing for evidence-based decisions
What the job involves
- We are looking for a UX Researcher to join our Product Team at Xeneta
- This is a critical hire as we scale our research efforts
- This role will be instrumental in ensuring high-quality UX research, data-driven decision-making, and seamless customer experiences across our touch-points
- You will empower Product Managers with deep customer insights and scalable research frameworks, helping Xeneta work backwards from the customer to validate our long-term product strategy
- This role is a temporary, fixed term position to cover for our Senior UX Researcher, who will be on leave for 1 year
- There is a possibility that the position could become permanent at the end of the fixed term
- As the sole dedicated UX Researcher in Xeneta, you will be the primary expert on conducting quantitative and qualitative research to deeply understand customer needs, workflows, and business challenges
- Design and execute validation studies—turning qualitative insights into hypotheses and validating them with quantitative data
- Lead the Voice of the Customer program, ensuring alignment across Xeneta Customer Advisory Board, surveys, and customer insights
- Develop user personas, journey maps, and behavior analytics to guide product development
- Analyze UX data patterns, ensuring enough evidence to validate or falsify product assumptions
- Own and improve survey design & analysis using Qualtrics and CommandAI (CSAT, UX surveys, card sorting, tree testing, etc.)
- Track and define success metrics for UX and customer experience
- Conduct task-based usability testing and in-depth user interviews to generate actionable insights
- Provide coaching and mentoring to the Product Team, ensuring research methodologies are applied consistently
- Facilitate workshops and ideation sessions to align multiple stakeholders and drive innovation
- Align CX strategy with marketing efforts, including messaging and tone of voice
- Reporting To: Fabio Brocca
Application process
- Applied
- HR Interview
- Hiring Manager Interview
- Cross Study Interview
- Reference Check
- Hired
Salary benchmarks
Our take
Oslo-founded Xeneta is the leading ocean freight rate benchmarking and market intelligence platform, that is on a mission to transform the shipping and logistics industry.
Its analytics platform provides liner-shipping stakeholders with the data to understand current and historical behaviour. It is this that distinguishes it from other freight and shipping services - essentially offering business intelligence for the companies working within the industry.
The company has amassed hundreds of millions of data points from some of the world’s largest shipping companies. It's set to continue this momentum following series D funding that is to be used to build out its datasets and customers across more global routes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
33% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2022
$80m
LATE VC
Jun 2021
$28.5m
SERIES C
Total funding: $134.6m
Company benefits
- We will help you grow your career: We help you identify areas of growth for you, whether you want to grow as a specialist in your field or eventually want to go into a leadership/management role
- We have a transparent and open work environment where everyone is empowered to make an impact and encouraged to voice their ideas
- Keeping true to our value, “Xeneta is one,” we regularly organize social events, including global company trips, breakfast gatherings, Friday after-work-socials, and weekly quizzes
- You will enjoy our generous vacation plan: 5-10 extra paid days off around public holidays throughout the year and 5 weeks of paid vacation
- You will receive an individual education budget and can educate yourself during work hours: you can spend several hours each month attending courses, reading books, or getting involved in communities
- We value work-life balance and want to ensure you can spend quality time with your family or enjoy your hobbies when your workday is over
- We will help you relocate to Oslo if you are applying from abroad. We will provide you with a temporary apartment and reimburse your expenses for the relocation flight, permit, and visa fees
Company values
- Modernization through data
- Variety & fairness
- Transparency builds trust
Company HQ
Sentrum, Oslo, Oslo
Articles
Leadership
Patrik Berglund
(CEO)Previously co-founded and served as a Partner for Nordilog. Experience as Business & Solution Development Manager for Kuehne + Nagel.
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