Technical Support Engineer, Right-Hand
Risk management platform
Be an early applicant
Risk management platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make employees more cyber resilient.
Role
Who you are
- Our ideal candidate is a mid-career developer who thrives in an agile environment and has a passion for developing high-quality, maintainable code using the latest technologies
- We are looking for curious, collaborative teammates who are eager to teach what they already know and are excited to take responsibility for large parts of our applications
- A proactive approach in terms of getting things done in a fast-paced startup environment
- Desire to be involved in customer interactions leading to exposure to our global customer base
- Taking ownership and responsibility of components and modules
- Being a team player and helping the team achieve shared objectives
- 2 to 4 years of hands-on experience with the entire web stack (frontend, backend, and database), and web performance optimization techniques
- Good understanding of modern web frameworks
- Experience of designing Restful APIs
- Experience using Relational databases (MySQL, PostgreSQL, Oracle, etc.)
- Knowledge of Web security and performance
- Knowledge and experience with Software Design patterns
- Knowledge and experience with Application Integration patterns
- Knowledge of Docker and CI/CD pipelines
- Familiarity with AWS architecture
- An eager to learn mindset, positive attitude, and an unrivaled level of effort
Desirable
- Experience with data modeling
- Familiarity with build and deployment concepts
- Familiarity with cloud systems such as Azure or AWS
- Hands-on experience in React, Python and Ruby-on-Rails
- Experience with web application security and performance tuning
- Experience in the Cybersecurity industry
- Experience building microservices
What the job involves
- As a Tech Support Engineer at Right-Hand, you will be part of our small, agile team that is building and designing our next generation cyber security platform and utilities
- Your technical judgment and experience will help us build the tools today that will redefine tomorrow’s cybersecurity landscape and make sure that our customers are winning
- Technologies we use: Rails, Python, Angular, React, Amazon cloud service, Docker/Elastic, Fargate, AWS Lambda, RSpec, Go
- Become an extension of our Customer Success team, and help them be on top of all the technical support and/or requests from the customers
- Direct, design, plan, and document software architecture, software interfaces, software development, and software workflow
- Plan and design system security, and ensuring pre-release system security checks
- Coordinate teams in troubleshooting issues on software systems and setup, inclusive of servers/storage/network
- Provide API/SDK usage guidance, training, and technical documentation to internal and external parties
- Provide technical insights into the design and implementation of solutions
- Responsible for the software development life cycle and ensuring development meet required standards
- Plan, direct, and coordinate all activities between software development, product engineering, and product management
- Estimation and timely delivery of software systems
- Develop maintainable and reusable systems
- Adopt and evolve best engineering practices
- Be the go-to person for all the customer facing interactions planned by our Customer Success team
- Provide technical advice to software engineers by exchanging feedback throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality
- Provide input to the software engineering manager for estimates, resource needs, milestones, and risks; ensure effective delegation, monitoring tasks, identifying risks, and handling mitigation and escalations
- Provide hands-on technical and functional input to design, maintenance, build, integration, and testing of complex software components according to functional and technical design specifications; Follow software development methodologies and release processes
- Analyze and provide input for the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards
- Represent and lead discussions related to product/application/modules/team and build relationships with internal customers/stakeholders
- Enforces quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them, and takes corrective actions in case of variances and ensure all the project agreed deliverables are completed to the required level of quality
- Design and implement RESTful APIs
- Write unit, functional and end-to-end tests
- Identify and resolve performance and scalability issues
Our take
All businesses and non-profit organizations face the risk of unexpected cyber threats, with over 80% of data breaches occurring due to employee error. Thus, risk management platforms are vital in providing businesses with protection from the possibility of long-term damage due to cybercrime.
Right-Hand is a risk management platform that offers a range of services to help businesses and organizations better manage possible cybersecurity risks. Through the use of machine learning, the platform analyzes vast amounts of data from various sources to identify any potential risks and vulnerabilities, in turn helping customers to spot and stop cyber security threats at first contact.
With a number of investment organizations backing the risk management platform, Right-Hand is in a prime position for further development. It has invested in expanding operations across the US and Asia-Pacific. It has also been accelerating platform development in order to keep up with the demand for its services.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
62% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2023
$5m
SERIES A
Mar 2020
$1m
SEED
Total funding: $6m
Company benefits
- Health Insurance
- Paid annual and medical leaves
- Flexibility in how and where you work
- Generous parental leave programs
Company values
- We are Resilient: We solve problems and overcome challenges to the best of our ability, regardless of how daunting it may appear
- We lead with Empathy: We listen to and understand the perspective of others, including our peers, customers, partners and investors
- We work with Passion: We care deeply about our work, our customers, each other and this company
- We look for Accountability: We trust each other to get our job done at a high level
- We show Transparency: We act and communicate openly, honestly, and effectively to drive towards positive outcomes
- We show Authenticity: We understand who we are and will surround ourselves with a diverse group of people who complement our skillset and share our values
Company HQ
Lewes Historic District, Lewes, DE
Articles
Leadership
Theo Nasser
(Co-Founder & CEO)Previously worked at FireEye as a Business Development Manager/Account Executive, and at SonicWall as a Sales Director.
Uzair A.
(CTO)Previously worked as the Head of Engineering/Information Security at Cialfo. Also an experienced Software Architect having worked at Active Neighbour and VenExel.
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