Technical Account Manager, Trunk Tools
$96-120k
Offers equity and bonus. Salary shown is for applicants in NYC
AI for construction project management
Open for applications
AI for construction project management
21-100 employees
Open for applications
$96-120k
Offers equity and bonus. Salary shown is for applicants in NYC
21-100 employees
Company mission
To turn unstructured construction data into actionable insights through intelligent agents that automate tedious tasks.
Role
Who you are
- 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant
- You have experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo
- You are a persuasive, results driven customer influencer with outstanding interpersonal skills
- You’re an exceptional verbal and written communicator
- You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams
- You can learn and drive outcomes with minimal supervision
- You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues
- You have a strong sense of empathy and a desire to improve the lives of those who work in the built world
- You are fascinated by technology, artificial intelligence, and the impact these things have on the world we live in
- Experience with construction/real estate technology desired but not required
- Must be located in a US time zone (and within the continental United States)
What the job involves
- Technical Account Managers work with all of our customers, including our largest, most complex customer implementations
- They work closely with Product in the design and implementation of Trunk Tool’s products, which improve productivity for the deskless workforce across their organization
- Technical Account Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed
- As a Technical Account Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Trunk Tools’ products
- Technical Account Managers are customer-centric, master influencers, and technologically fluent
- They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This position reports directly to the Manager, Implementation
- Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
- Serve as the primary project escalation point of contact
- Ensure alignment across all teams, internal and external
- Build, maintain, and track project timelines in order to deliver on-time
- Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live
- Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices
- Directly contribute to the creation of additional internal and external collateral across topics such as (but not limited to) product education, technical specifications/limitations
- Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization
- Maintain Implementation KPIs/other data sources to ensure maximum clarity around client health/deliverables
- Provide post go-live support to include recurring check in’s, usage analysis, and contribute to client renewal conversations
- Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities
- Work with the Manager, Implementation to continue to level up Standard Operating Procedures, optimize data gathering, and amplify the Voice of the Customer to internal stakeholders
- Perform Client onsites for successful onboarding (up to 50% travel)
Our take
The US construction industry is worth over $850B, but it’s plagued by a worsening short staffing issue that’s leading to spiralling costs, and a real chance of decreased on-site safety. This is something that Trunk Tools is looking to address.
Trunk Tools is revolutionizing construction documentation with an AI-powered platform that automates the organization of unstructured project files. It processes documents like PDFs, spreadsheets, and blueprints. Which also allows teams to spot any potential project issues and surface insights.
With a growing customer base and substantial funding, Trunk Tools is really making a name for itself. Recent capital acquired will help it further expand its team and platform and put it in a position to lead the construction software market.
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
SoHo, New York, NY
Leadership
Sarah Buchner
(Founder & CEO)A Stanford business grad who worked as a Carpenter with HB Tischlerei, then served as Lead Project Manager at Neumayer ZT. Subsequently held various senior roles at STRABAG, including Group Leader of Digitization / Digital Consultancy.
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