Junior Technical Support Engineer, hyperexponential
£35-45k
+ Equity
2-3 days a week in office
AI-powered platform transforming risk and pricing decisions
Posted today
AI-powered platform transforming risk and pricing decisions
201-500 employees
Posted today
£35-45k
+ Equity
2-3 days a week in office
201-500 employees
Company mission
To build the decision infrastructure that helps the world take on more risk with confidence.
Role
Who you are
- Built a foundation in technical support, whether through 1–2 years in a similar role or through a technical degree, apprenticeship or personal projects that show genuine capability
- Demonstrated strong analytical and problem solving skills, with the ability to break down issues and work methodically towards a clear resolution
- Communicated clearly and constructively with customers and colleagues, tailoring your approach to the situation and keeping people informed as you work
- Developed a working understanding of technical concepts such as application architecture, cloud based systems or scripting, and shown the drive to deepen that knowledge quickly
- Contributed to high quality customer outcomes by being organised, attentive to detail and thoughtful about the experience you create
- Used tools like Jira Service Desk or similar platforms, or shown the ability to pick them up quickly
- Shown curiosity and initiative in your own learning, whether through side projects, mentoring others, taking on stretch work or proactively developing new skills
- Taken ownership of your time and work, staying composed under pressure and working well with others in a collaborative, fast-paced environment
What the job involves
- Our Customer Support team safeguards the reliability of hx for global insurers who depend on it for critical underwriting decisions
- The work is analytical, paced and grounded in clear ownership
- When issues arise, we move quickly to keep customers operating smoothly and maintain the trust that underpins platform adoption
- We collaborate closely with Customer Engineering, Product and Application Development, feeding front-line insights back into the organisation to strengthen product decisions and improve workflows
- The team values clarity, composure and continuous learning
- This role strengthens the core of our support operations by lifting Jira Service Desk performance, developing confidence across core platform areas and taking on simple development tasks that broaden the team’s ability to resolve issues end-to-end
- Get hands-on with the platform from the outset, resolving the majority of Jira Service Desk tickets within SLA and contributing to faster, clearer responses for customers
- Take ownership of troubleshooting across core product areas, independently diagnosing issues within your first months and reducing the need for escalation
- Identify recurring issues as they emerge, escalating them promptly and contributing structured insights each quarter that strengthen product and engineering decisions
- Support high-risk and out-of-hours changes with thoughtful preparation and clear communication, ensuring customers maintain trust throughout critical releases
- Seek out workflow improvements and partner with teams to implement meaningful changes over your first year, helping shorten the path to resolution for repeat issues
- Take on simple development tasks as your confidence grows, increasing the number of support-led fixes and strengthening the team’s ability to resolve issues end-to-end
Application process
- Initial call with our Talent team to kick things off and learn more about your background
- Manager interview with the Hiring Manager to explore your experience in more depth
- Skills assessment with our Customer Support Team
- Values interview to get to know how you work and how that aligns with hx’s culture
- We offer!
Salary benchmarks
Our take
hyperexponential was created to provide modelling software to help people and businesses build, deploy and manage analytical models that work with small, sparse and fragmented datasets. Its goal is to make teams more agile, collaborate more deeply, and work more productively.
hyperexponential's pricing and data-driven decision-making software is built for the speciality and commercial insurance markets. The product has broad applications, but the company's initial focus is on speciality insurance, a sector the founders know well, having worked there for more than a decade.
The company's making a name for itself too, working with some of Europe's biggest insurers to transform how pricing decisions are made. And its newest launch, hx AI, blends powerful AI with its core platform to help insurers build smarter models, faster. It's a strong signal that hyperexponential is not just growing, but ready to lead the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$73m
SERIES B
Jun 2021
$18m
SERIES A
Total funding: $91m
Company benefits
- £5,000 for individual and group training and conference budget
- 25 days holiday plus 8 bank holiday days (33 in total)
- Company pension scheme via Penfold
- Mental health and therapy provision via Spectrum.life
- Individual wellbeing allowance via Juno
- Private healthcare insurance through AXA
- Top-spec equipment (laptop, screens, adjustable desks, etc)
- Regular remote & in-person hackathons, lunch & learns, socials and games nights
- Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry
Company values
- We are owners - We help move hyperexponential forward without being told
- We push boundaries - We keep going for ourselves and our customers when most would stop
- We grow - We learn deeply, by making things. We improve through data and insights
- We go deeper - We apply a thoughtful and customer centric mindset to all we do
- We do the right thing - We are usually nice, never disrespectful, and always kind
Company HQ
London, UK
Articles
Leadership
Amrit Santhirasenan
(Co-Founder & CEO)CompSci at the University of York, qualified Actuary and previous Head of Pricing and Analytics of Tokio Marine Kiln, one of the largest managing agents at Lloyd’s.
People progressing
They joined hyperexponential in 2020 when the company still had a fairly small Engineering team. They were given the opportunity to step in as a Team Lead and ended up being one of the first Team Leaders within ProdEng.
Charlotte joined hx in 2022 and progressed from Project Manager to Delivery Lead, now driving strategic programmes and helping scale how we deliver cross-functional work.
Diversity, Equity & Inclusion at hyperexponential
Rotem Ben-David (Head of People Operations & Performance)
- We are committed to diversity and equal opportunity. We believe that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
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