Social Content and Community Manager, Harvey

• 3+ years in social content, community management, or a similar role, ideally at a high-growth tech, AI, or legal-focused company, or in a fast-moving brand or agency environment
• Exceptional short-form writing and editorial judgment, with a portfolio of content and community engagement that earned attention
• Hands-on experience managing a brand's social inbox and online communities, including moderation, escalation, and response workflows
• A real feel for internet culture, online communities, and what makes content and conversations travel
• Range as a voice chameleon: you can write as the brand and for employees without losing the through-line
• Comfort living in the replies and handling DMs, comments, and mentions with speed, warmth, and good judgment, including difficult or sensitive exchanges
• Sound judgment about confidentiality, customer privacy, and when to escalate rather than respond
• Ability to move quickly on real-time moments while keeping quality and brand safety high
• Strong organization and follow-through. You can manage a high volume of conversations and requests without dropping threads
• Experience with social management, scheduling, and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch, or similar)
• Comfort using analytics and engagement data to decide what you write and how you engage next
• A collaborative approach and experience working across Marketing, Comms, Customer Success, Sales, and Legal

Desirable

• We're hiring a Social Content and Community Manager to shape how Harvey shows up in the feed and in the conversations that happen around it
• You'll turn launches, product news, and company thinking into sharp, native content across our owned channels and our employees' channels. When we amplify a moment, it should land everywhere our people and audiences are
• You'll also own Harvey's social communities day to day. That means managing DMs, comments, and mentions; moderating and growing our community spaces; sending questions and opportunities to the right teams; and starting conversations that draw people toward Harvey
• This role combines craft and community. It's for someone who writes fast and well, runs engaged communities with care and good judgment, and understands that on social, the caption, the reply, and the timing are the work
• Write scroll-stopping copy for Harvey's owned channels (LinkedIn, Instagram, X, and emerging platforms), tuned to what performs on each
• Write copy for employee and advocacy channels to power company amplification. Give the team ready-to-post language that makes company moments land while keeping a consistent Harvey point of view
• Turn a single launch or announcement into a set of channel-native posts, threads, and replies that work together across audiences
• Work closely with the Social Manager to plan, draft, and deliver social creative and campaign content
• Keep a steady content calendar that balances planned campaigns with timely, real-time posts
• Own the social inbox: monitor and respond to DMs, comments, and mentions across Harvey's channels quickly, warmly, and with good judgment
• Build and maintain response guidelines, tone standards, and saved replies for common questions so Harvey's voice stays consistent at scale
• Set up and run triage and escalation paths. Route customer support issues, sales inquiries, press requests, partnership opportunities, and sensitive or legal matters to the right internal teams, and close the loop
• Moderate Harvey's social communities and comment sections. Enforce community guidelines and deal with spam, trolling, and negative sentiment calmly and consistently
• Proactively join relevant conversations across the legal, legal tech, and AI communities to build relationships, raise Harvey's profile, and spot opportunities
• Find, engage, and grow a network of customers, advocates, and creators. Highlight their stories and user-generated content where appropriate and approved
• Run social listening to track brand mentions, sentiment, competitor activity, and emerging trends, and share key insights with Marketing, Product, Comms, and Customer Success
• Act as the first line of defense on social for brand safety. Flag potential issues early and help carry out response plans during sensitive or fast-moving moments
• Track and report on content performance and community health, including engagement, response times, sentiment, follower growth, and conversation volume
• Use performance and engagement data to sharpen content, hooks, and response approach over time
• Share recurring themes from the community, such as questions, feedback, and pain points, to inform content strategy, product messaging, and FAQs