Service Delivery Representative, NQC
Italian Speaker
Risk and compliance management for global supply chains
Be an early applicant
Risk and compliance management for global supply chains
101-200 employees
Be an early applicant
101-200 employees
Company mission
To deliver full visibility, defensible compliance, and actionable insights across every tier of your supply chain.
Role
Who you are
- Fluent in both English and Italian in both verbal and written form
- Beneficial: Fluent in one of the following languages in both verbal and written form; French, German, Spanish, Mandarin, Japanese, or Brazilian Portuguese
- Ability to deal with a workload which may include conflicting demands on time
- Knowledge of and experience in a support centre or customer contact centre
- IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems
- Effective interpersonal skills, with the ability to develop good working relationships with people at all levels
- Effective time management and organisation
- Experience of providing audit or compliance services to customers is highly desirable
- Is consistently motivated, committed and able to perform duties in all situations
- Communicates and receives ideas, views and information to achieve understanding
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
- Plans and prioritises activities and resources to maximise performance and minimise errors
- Thinks creatively and embraces opportunities for change
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
- Hybrid working policy of 60% office-based
What the job involves
- As part of our exciting growth journey, our team is on the lookout for a Service Delivery Representative to join us on a permanent basis
- The primary function of the role is to support suppliers using NQC’s platforms and web-based products
- The validation and service delivery processes are an integral part of ensuring we deliver a quality level of service to our customers and clients, and the Service Delivery Representative role offers a blend of customer-focussed support and compliance analysis
- Please note the working hours for this role are Monday - Friday 08:00 - 16:00 (37.5 hours)
- Provide professional support to NQC Ltd. external users
- To take ownership of designated targets set by the team leader
- Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner
- Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner
- Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department
- To follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency
- Manage your schedule with the wider team to avoid interruption of user support
- Follow established workflows and processes for handling user inquiries
- To provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs
- To maintain an appropriate working knowledge of the NQC web based platform in order to offer the highest level of customer satisfaction
Our take
Supply chains are more complex today than they’ve ever been, so managing transport, warehouse stock, compliance and deliveries requires a multitude of tech layers. NQC helps supply chain and logistics companies with its supply chain mapping and due diligence platform SUPPLIERASSURANCE.
Trusted by leading manufacturers, SUPPLIERASSURANCE helps its customers through advanced analytics software, uncovering hidden risks and strengthening the resilience of each unique supply chain ecosystem. Innovative tech and human expertise converge through expert data feeds and supplier-led assessments, meaning that manufacturers can maintain the highest level of compliance standards, whilst simultaneously advancing their business goals.
NQC’s high-calibre clients attest to its rigour and effectiveness. It also has an extensive product range, including AI for supply chain risk assessment, mapping tools for logistics and ESG data streamlining. As a bundle, these products cover all bases, whilst individually tackling the specific needs of manufacturers the world over. With previous contracts with the UK government, NQC is well-equipped to meet the fast-moving and complex supply chain compliance landscape head on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Life Assurance: Four times your salary for your beneficiaries.
- Employee Assistance Programme: Entitlement to 8 counselling sessions per year with 24-hour support and advice to support you through everyday issues.
- Health Cash Plan: Auto-enrolment onto our Health Cash Plan covering your everyday health and wellbeing needs.
- Discounted Perks: Access to a wide range of deals and discounts from the biggest brands, allowign you to shop and save all year round.
- Learning & Development: Two hours per week allocated for additional upskilling through the online platform Udemy.
- Private Pension Scheme: Employer contribution is at 3% for the first two years which then increases to 5%.
- Annual Leave (increasing with service): 25 days of annual leave when you first join to be increased through years of service, up to 30 days.
- Social and Events: Events throughout the year to celebrate the hard work of our employees. In the past we have visited Cork, barcelona and Amsterdam!
Company HQ
Ancoats, Manchester, UK
Leadership
Claire Russell
(Director)Previously studied at the University of Hull.
Charles Morrison
(Managing Director)Previously studied IT Management at the University of Salford.
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