Senior Customer Success Manager, Zeta Global

• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing
• Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies
• Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders
• Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations
• Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences
• Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives
• A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment

Desirable

• Zeta Global is seeking a Senior Customer Success Manager, CRM. In this role, you will serve as a strategic partner to enterprise clients, helping them maximize the value of Zeta's marketing technology solutions to drive customer engagement, retention, and growth
• You will own relationships with a portfolio of clients, working closely with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaign performance, and deliver measurable business results. The ideal candidate brings a strong understanding of lifecycle marketing, a consultative approach to client relationships, and the ability to translate complex marketing challenges into actionable solutions
• Own Strategic Client Relationships: Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients, building strong relationships with key stakeholders and understanding their business objectives, marketing strategies, and KPIs
• Drive Loyalty Strategy & Performance: Partner with clients to develop and execute loyalty and lifecycle marketing strategies that improve customer engagement, acquisition, retention, and lifetime value
• Deliver Data-Driven Insights: Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities and provide actionable recommendations
• Maximize Platform Adoption: Guide clients in leveraging Zeta's platform capabilities, ensuring they are effectively utilizing available solutions to achieve their marketing and business goals
• Lead Strategic Business Reviews: Present campaign results, performance insights, and strategic recommendations to client stakeholders, demonstrating measurable value and identifying opportunities for continued growth
• Support Client Retention & Growth: Proactively identify account risks, address client challenges, and partner with commercial teams to uncover opportunities for upselling, cross-selling, and expanding client relationships
• Collaborate Cross-Functionally: Work closely with internal teams across Customer Success, Analytics, and Operations to execute client initiatives, resolve challenges, and deliver a seamless client experience
• Champion the Voice of the Customer: Share client feedback, industry trends, and emerging needs with internal stakeholders to inform product enhancements and improve the overall customer experience
• Drive Operational Excellence: Manage multiple client priorities, oversee key deliverables, and ensure timely execution while maintaining a high standard of client service